HIV Prevention Navigator

Fenway Health • Boston, MA

3d

About The Position

Under the direction of the ID Program Manager, the HIV Prevention Navigator provides comprehensive, patient-centered navigation for individuals eligible for or receiving HIV Pre-Exposure Prophylaxis (PrEP). As a member of the Infectious Disease (ID) team, the Navigator supports timely linkage to PrEP services, retention in care, medication access, adherence, and patient engagement. The position collaborates with medical providers, pharmacy staff, community health workers, and insurance payers to reduce barriers to HIV prevention and provides education and navigation for oral and long-acting injectable PrEP, including support with insurance coverage, prior authorizations, pharmaceutical assistance programs, and benefits coordination. The role also provides education about non-occupational post-exposure prophylaxis (nPEP) and connects patients to appropriate services when indicated.

The Navigator supports patients through the PrEP care continuum, including outreach, intake, eligibility screening, appointments, referrals, follow-up, and re-engagement. The role includes tracking injectable medication schedules; helping patients use MyChart and telehealth; maintaining accurate EHR documentation; supporting Ryan White grant compliance and data collection; and participating in community outreach, health equity initiatives, team activities, and quality improvement. The position serves populations disproportionately affected by HIV, including cis women and cis women of color, and requires culturally responsive communication, confidentiality, and collaboration across multidisciplinary teams.

This is a grant-supported position funded through September 2027, with possible extension depending on grant funding. It is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. The salary range is $23.74–$26.10 per hour. Fenway Health offers professional development and, for employees who qualify, a benefits package that includes medical and dental insurance, a retirement plan with employer match, 11 paid holidays, and paid vacation.

Requirements

• High school diploma or equivalent.
• Knowledge of HIV prevention strategies and PrEP services.
• Experience working with diverse and underserved populations.
• Proven task-management ability and strong documentation habits.
• Strong interpersonal, communication, and organizational skills.
• Ability to build trust with vulnerable populations.
• Initiative and independence, with the ability to manage multiple priorities and maintain confidentiality.
• Proficiency in Microsoft Office.
• Complete Ryan White HIV/AIDS Program grant-funded staff training within 30 days of hire and annually thereafter.
• Complete Fenway's Digital Navigation training within 90 days of hire.
• Complete the HealthHIV PrEP Navigation Certification (HIVPNC), provided by Fenway, within 90 days of hire.
• Ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences, without regard to protected characteristics defined by applicable law.

Nice To Haves

• Bachelor's degree.
• Experience in healthcare navigation, case management, patient advocacy, HIV prevention, or related services.
• Experience with insurance verification, prior authorizations, and pharmacy benefit management.
• Experience supporting patients receiving long-acting injectable therapies.
• Proficiency using electronic health record (EHR) systems.
• Bilingual or multilingual proficiency.
• Familiarity with Ryan White, Medicaid, Medicare, commercial insurance, and patient assistance programs.
• Experience in infectious disease, sexual health, LGBTQ+, community health, or population health settings.
• Experience supporting patients with digital health tools, patient portals, or telehealth workflows.

Responsibilities

• Conduct outreach and engage individuals who may benefit from PrEP services.
• Educate patients about HIV prevention, PrEP eligibility, effectiveness, side effects, adherence, and available options, including oral and long-acting injectable therapies.
• Provide culturally responsive education that supports informed decision-making, including education about nPEP and linkage to services when indicated.
• Guide patients through referral, enrollment, initiation, adherence, and retention in the PrEP care continuum.
• Coordinate new patient intake, risk assessments, and PrEP eligibility screening.
• Schedule medical appointments, laboratory visits, follow-up appointments, and injectable PrEP administration visits.
• Facilitate referrals to primary care, behavioral health, substance use treatment, social services, housing resources, and community programs as needed.
• Conduct follow-up outreach, support re-engagement after missed appointments, and maintain communication with providers and multidisciplinary team members about patient needs and barriers.
• Verify insurance eligibility and benefits; submit and track prior authorization requests and coordinate appeals when necessary.
• Assist patients with copay assistance, patient assistance programs, and other financial assistance resources; educate them about coverage and out-of-pocket cost reduction options.
• Coordinate with pharmacy and clinical teams to facilitate medication acquisition and administration and resolve access barriers.
• Track injectable PrEP due dates and follow-up intervals, and collaborate with providers, pharmacy staff, and nursing teams to support adherence and continuity of care.
• Help patients access and use MyChart for scheduling, messaging, results, and reminders, and support preparation for and troubleshooting of telehealth visits.
• Help patients assess health information found online or through AI tools and direct them to accurate, evidence-based PrEP resources.
• Complete Fenway's Digital Navigation training and apply the skills in day-to-day patient support.
• Complete required Ryan White HIV/AIDS Program staff training and maintain working knowledge of relevant eligibility, reporting, and documentation requirements.
• Document patient encounters and services in accordance with Ryan White timelines and requirements, in partnership with the ID Program Manager; support timely and accurate grant-funded data collection.
• Maintain accurate, complete, and timely documentation in the EHR and comply with HIPAA, organizational policies, and funding requirements.
• Participate in community events, health fairs, workshops, outreach, and relationship-building with community partners to strengthen referral networks.
• Promote equitable access to HIV prevention and support initiatives addressing social determinants of health that affect PrEP access and adherence.
• Participate in team huddles, case reviews, collaborative care planning, quality improvement activities, required meetings, in-services, and professional trainings.
• Maintain patient and client confidentiality and perform other related duties.

Benefits

• Comprehensive medical insurance plans for those who qualify.
• Comprehensive dental insurance plans for those who qualify.
• Retirement plan with employer match for those who qualify.
• 11 paid holidays.
• Paid vacation.
• Professional development and training opportunities, including HealthHIV training and support to maintain certification and pursue continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED