Prevention Case Manager

Shelter House • Fairfax, VA

3d

About The Position

The Prevention Case Manager supports community members who have experienced domestic or sexual violence, stalking, and/or human trafficking and are at imminent risk of homelessness. The role provides time-limited, direct services by assessing client needs, connecting clients to services, and advocating for comprehensive support that helps survivors increase safety and achieve housing stability. Services are client-centered, guided by each client’s needs and goals, and respectful of client self-determination. The Case Manager draws on knowledge of community resources to connect families with legal services, case coordination, and other supports.

The position works with the Senior Prevention Case Manager, clients, Shelter House colleagues, deployed staff, community providers, allied professionals, and involved agencies. It includes mobile advocacy in safe community locations, local travel for appointments, and flexibility to work outside normal business hours when needed. The role requires use of Microsoft products and client-record systems, including VADATA.

Requirements

• Bachelor’s degree in social work, human services, or a related field, or commensurate experience.
• At least 1 year of human services or direct services experience.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative, resourceful solutions to unique challenges.
• Strong organizational and time management skills.
• Valid driver’s license and reliable transportation.
• Ability to drive a minivan.
• Ability to travel locally 10–15% for appointments.
• Flexibility to work outside normal business hours when needed.
• Annual TB test required.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Nice To Haves

• Experience providing services to victims of domestic violence, people with mental health issues, and people with substance abuse issues.
• Fluency in a language other than English, such as Spanish, Farsi, Arabic, or Amharic.

Responsibilities

• Conduct in-depth assessments of clients’ physical, mental health, social, life skills, employability, housing, education, financial management, strengths, and other needs in partnership with clients to develop and achieve housing goals.
• Administer flexible financial assistance to support clients’ safety and stability goals.
• Provide mobile advocacy by meeting regularly with assigned clients at safe locations in the community.
• Provide crisis intervention and develop individualized safety plans as needed.
• Assist survivors with protective order filings and affidavits, and accompany clients to court proceedings and appointments such as attorney meetings, protective order hearings, custody hearings, and housing interviews.
• Help clients search for housing by identifying leads, assisting with applications, and accompanying clients on housing tours.
• Build relationships with local landlords, negotiate lease terms, and advocate on behalf of clients.
• Work with clients to develop monthly budgets and provide money management education and connections to financial literacy programs as needed.
• Document all client contacts in client files and VADATA, and maintain complete records in accordance with agency and best-practice standards.
• Provide domestic violence psychoeducation using tools such as The Power and Control Wheel and the Cycle of Violence.
• Empower clients and household members as they pursue individual goals and conduct ongoing reviews of client service plans.
• Work with the Senior Prevention Case Manager to ensure services follow agency philosophy, best practices, and applicable federal, state, and local regulations.
• Collaborate with community providers and allied professionals to coordinate comprehensive wrap-around services.
• Participate in staff meetings and training as directed by the supervisor.
• Contribute as a member of a multidisciplinary team involving Shelter House employees, deployed staff, and involved agencies.
• Use Microsoft products proficiently as part of daily work.
• Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Benefits

• Medical, dental, and vision insurance for full-time employees, with a generous employer contribution toward premiums.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays.
• 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual team-building events.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level