Case Manager III - Homeless Prevention

Lakin Campus•Council Bluffs, IA

About The Position

The Case Manager III provides homeless prevention services to residents of Pottawattamie County, Iowa, and Douglas and Sarpy Counties, Nebraska. The program offers short-term support to individuals and families at imminent risk of homelessness. The role identifies and screens people at risk of losing housing and provides housing stabilization services, primarily in community settings, for up to three months or until the immediate housing crisis is resolved. Intensive case management responsibilities begin at this level. The position requires strong social work practice and knowledge, decision-making, problem-solving, and interpersonal skills. Services may be delivered in clients’ homes, office space, and other non-traditional settings. Local travel is required, including use of a personal vehicle. The position works independently with little supervision and as part of a team, and may provide case coverage for other programs as needed. Compensation is $19.74–$23.54 per hour, determined by total years of relevant experience. The work schedule is 37.5 hours per week.

Requirements

Bachelor’s degree in social work or a comparable human service field and two years of direct-care experience in human services, or an equivalent combination of education and relevant employment experience.
Working knowledge of computer programs including Word, Excel, and Outlook.
Valid driver’s license and acceptable driving record.
High level of social work skills, practice, and knowledge.
Strong decision-making, problem-solving, and interpersonal skills.

Responsibilities

Build rapport with clients by phone and in person, and assist with returning incoming calls for homeless prevention services.
Respond to clients promptly, conduct initial eligibility screenings by phone, and refer people who do not qualify to other services.
Verify and document applicant eligibility and maintain comprehensive, accurate service records for approved and denied clients.
Provide housing-stability case management, including housing problem-solving, crisis intervention, tenant education, mediation, tenancy supports, and coordination with landlords.
Complete comprehensive assessments to identify clients’ strengths, needs, and goals; develop individualized housing stability plans with clients; and monitor and evaluate progress.
Help individuals and families locate, obtain, and retain suitable housing through housing search and placement services.
Conduct housing habitability inspections and lead-based paint screenings as needed for clients assisted through homeless prevention.
Help participants develop skills in budgeting, money management, credit counseling, household management, activities of daily living, personal safety, accessing community resources, employment support, and interpersonal communication.
Assess need and eligibility for financial assistance and ensure proper management of available program funding.
Recruit and retain landlords to increase housing options for recipients with tenant-screening barriers.
Maintain knowledge of agency and community programs and resources, including mainstream benefits, eligibility requirements, landlord-tenant rights and responsibilities, and tenancy supports.
Enter data promptly into MyEvolv and other client databases; collect, format, and report required information on time in accordance with funding and internal guidelines.
Follow safety and security measures for in-home and outreach services.
Schedule appointments reliably; work independently and collaboratively; and maintain courteous, caring interactions with clients, volunteers, visitors, and colleagues.
Follow program and agency procedures, policies, and requirements, and collaborate with program staff, volunteers, and other agency staff.
Evaluate program services and make recommendations.
Develop personal and program-related skills through internal and external training and learning materials.
Build positive working relationships with clients, referral sources, service agencies, landlords, and others encountered through the work.
Develop, maintain, and share an appropriate self-care plan.
Connect the agency with the larger community to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.