Homeless Prevention Coordinator

Services For The Underserved, Inc.•New York, NY

4d•$65,000 - $70,000

About The Position

The SSVF Homeless Prevention Coordinator (HP Coordinator) provides direct services through S:US’s Supportive Services for Veteran Families (SSVF) program. The Coordinator supports veteran families’ housing goals and access to supportive services, including housing planning, income and benefits maximization, legal aid, and SSVF and community resources. The role helps veteran households navigate homeless-prevention resources, screens households for SSVF services, and facilitates access to Homebase, legal aid, charities, and other services. The Coordinator provides day-to-day support and outreach, screening, engagement, and service delivery to veteran participants across New York City’s five boroughs and Long Island. The role manages coordination with Homebase providers across NYC and participates in case screenings, follow-up, and the delivery of prevention supports. The position maintains a specialized SSVF caseload, primarily of Homebase co-enrolled households, and collaborates with SSVF, S:US Homebase, local VA teams, community partners, and other service teams.

Requirements

Five years of human services experience.
Effective written and oral communication skills.
Strong organizational skills.
Ability to create and maintain detailed client-level data records and reports.
Ability to work in a fast-paced, high-demand office setting at S:US sites across NYC five days a week.

Nice To Haves

Excellent computer skills, including the MS Office suite and Windows.
Self-motivated and resourceful.
Excellent customer service skills.
Willingness to triage incoming cases at program sites.
Strong verbal communication skills.
Bilingual English/Spanish skills.
Ability to work both independently and as a team player.
Knowledge of local resources, Veteran entitlements, or other benefits.
Veterans are strongly encouraged to apply.

Responsibilities

Help SSVF participants define, plan, and achieve goals related to homeless-prevention supports, income and benefits maximization, and housing stability.
Survey and screen applications for past military service and veteran status.
Develop and maintain processes for veteran-status screening at Homebase programs, including initial prescreening and assessments conducted in person and virtually.
Maintain a detailed tracker of services and screenings.
Coordinate with SSVF and S:US Homebase team members and stakeholders to monitor and track case updates in real time.
Provide management with weekly progress updates on special SSVF and Homebase cases.
Help participants identify financial resources that support their housing-plan goals.
Navigate veterans to homeless-prevention resources, including Homebase, legal aid, DSS, charities, and other partners.
Maintain participant documents in case files.
Monitor case progress and enter case information into HMIS and CARES when appropriate.
Collect, review, and process paperwork required to screen, enroll, and serve Veterans referred through Homebase and community prevention partners.
Serve as a liaison among S:US, local VA teams, and Homebase providers.
Process SSVF Temporary Financial Assistance and other services according to agency and VA standards.
Monitor and report data as directed by program management.
Maintain a caseload of specialized SSVF cases, mostly involving Homebase co-enrolled households.
Help veteran households access community services, including public benefits such as SNAP, WIC, and TANF; clothing; legal and child-care services; education and training resources; transportation assistance; and other supports.
Develop a referral network, liaise with referring agencies, facilitate service delivery, and track referrals as needed.
Develop, assess, and monitor individualized housing stability plans with SSVF staff.
Track program milestones, including Housing Stability Plan completion dates, recertifications, and retention data; maintain benefits and referral outcome records.
Work with case-management, employment, and outreach teams to connect participants with community resources.
Support screening, intake, and service-delivery administration, including answering program calls, screening candidates virtually, and entering screening and intake notes into record systems.
Follow up with households to assess ongoing housing stability needs.
Assist program management with regular participant record reviews.
Coordinate internal and external referrals for housing, health navigation, employment, and core services for the full veteran family.
Maintain knowledge of VA, Homebase, and community resources and help participants navigate these services.
Coordinate referrals for SSVF legal services and specialized programming as needed.
Accompany Veterans to appointments at DSS, VA, SSA, court, shelter, GPD, and other locations.
Document participant and applicant engagements according to VA and S:US standards, including case notes and contact logs.
Maintain confidentiality and professional boundaries in accordance with S:US and funder standards.
Attend and actively participate in team meetings, supervision, and training.
Respond to veteran and program needs promptly, accurately, courteously, and respectfully.
Support team members in daily service delivery through positive modeling, peer counseling, support, and encouragement for participants.
Screen and assess applicants for S:US Veterans Services.
Assist with developing Housing Stability Plans and conducting follow-up recertifications with participants.
Attend occasional events outside normal business hours.
Represent the agency and programs professionally to funders, participants, prospective customers, referring agencies, network members, and other stakeholders.
Deliver high-quality customer service.
Perform other program-related duties as defined by the Regional Director and management team.