Homeless Prevention Coordinator

Services for the Underserved•New York, NY

2d•Onsite

About The Position

The SSVF Homeless Prevention Coordinator (HP Coordinator) provides direct services to veteran families participating in S:US’s Supportive Services for Veteran Families (SSVF) program. The role supports participants’ housing goals and access to supportive services, including housing planning, income and benefits maximization, legal aid, and SSVF and community resources to prevent homelessness. The coordinator screens applicants, helps households navigate available prevention resources, and facilitates access to Homebase, legal aid, charities, and other relevant services. The coordinator provides day-to-day support and outreach, screening, engagement, and service delivery to veteran participants across New York City’s five boroughs and Long Island. The role coordinates services with Homebase providers across NYC, supports case screenings and follow-up, and delivers prevention supports. The coordinator also maintains a specialized caseload, primarily involving households co-enrolled with Homebase, and works closely with SSVF staff, S:US Homebase teams, local VA teams, community partners, and other stakeholders. The position requires work at S:US sites across NYC five days a week in a fast-paced, high-demand office setting. Occasional events outside normal business hours may be required.

Requirements

Five years of human services experience.
Effective written and oral communication skills.
Strong organizational skills.
Ability to create and maintain detailed client-level records and reports.
Ability to work in a fast-paced, high-demand office setting at S:US sites across NYC five days a week.
Willingness and ability to attend occasional events outside normal business hours.

Nice To Haves

Excellent computer skills, including MS Office suite and Windows.
Self-motivated and resourceful.
Excellent customer service skills.
Willingness to triage incoming cases at program sites.
Strong verbal communication skills.
Bilingual English/Spanish is a plus.
Ability to work both as a team player and independently.
Knowledge of local resources, veteran entitlements, or other benefits is a plus.
Veterans are strongly encouraged to apply.

Responsibilities

Help SSVF participants define, plan, and achieve goals related to homelessness prevention, income and benefits maximization, and housing stability.
Survey and screen applications for past military service and veteran status; develop and maintain veteran-status screening procedures with Homebase programs.
Conduct initial prescreenings and assessments for prospective participants in person and virtually.
Maintain a detailed tracker of services and screenings; coordinate with SSVF and S:US Homebase team members and stakeholders to track case updates in real time.
Provide weekly updates to management on special-case progress with SSVF and Homebase.
Help participants identify financial resources that support their housing prevention plans.
Navigate veterans to prevention resources, including Homebase, legal aid, DSS, charities, and other partners.
Maintain participant documents in case files and enter case information into HMIS and CARES when appropriate.
Collect, review, and process paperwork required to screen, enroll, and serve veterans referred by Homebase and community prevention partners.
Serve as a liaison among S:US, local VA teams, and Homebase providers.
Process SSVF Temporary Financial Assistance and other services according to agency and VA standards.
Monitor and report data as directed by program management; maintain detailed benefits and referral outcome records.
Maintain a specialized caseload of SSVF cases, primarily Homebase co-enrolled households.
Assist veteran households with access to community services, including public benefits such as SNAP, WIC, and TANF; clothing; legal and child care services; education and training resources; transportation assistance; and other supports.
Develop referral relationships with referring agencies, facilitate service delivery, and track referrals as needed.
Develop, assess, and monitor individualized housing stability plans with SSVF staff; track milestones such as plan completion, recertifications, and retention data.
Work with case management, employment, and outreach teams to connect participants with community resources.
Support screening, intake, and service delivery administration, including answering program calls, virtually screening candidates, and entering screening and intake notes into record systems.
Follow up with households to assess ongoing housing stability needs and assist with participant record reviews.
Coordinate internal and external referrals for housing, health navigation, employment, core services, SSVF legal services, and specialized programming.
Maintain knowledge of VA, Homebase, and community resources and help participants navigate those services.
Accompany veterans to appointments at DSS, VA, SSA, court, shelter, GPD, and other locations.
Document participant and applicant engagements according to VA and S:US standards, including case notes and contact logs.
Maintain confidentiality and professional boundaries according to S:US and funder standards.
Attend and actively participate in team meetings, supervision, and training.
Respond promptly, accurately, courteously, and respectfully to veteran and program needs.
Support team members in daily service delivery through positive modeling, peer counseling, support, and encouragement for participants.
Represent the agency and its programs professionally to funders, participants, potential customers, referring agencies, network members, and other stakeholders; deliver high-quality customer service.
Perform other program-related duties as defined by the Regional Director and management team.