Prepared Foods Team Member

Good Food Holdings Companies•Sammamish, WA

11d•$24 - $28•Onsite

About The Position

As a key member of the Prepared Foods Department, the Prepared Foods Team Member is responsible for generating sales, preparing products, maintaining food safety and quality, and merchandising. The role provides excellent customer service and shares information about specialty products, recipes, and meal solutions. The team member greets and assists customers, responds to questions and requests, recommends products, and maintains an appealing, clean department. Operational duties include following food safety and sanitation requirements, completing assigned tasks, maintaining safe and organized storage areas, using equipment correctly, and contributing to a productive team environment. The role also supports product inventory, ordering, quality checks, preparation, labeling, rotation, displays, signage, promotions, and inventory counts. The team member follows company and union policies, maintains professional conduct and attendance, works a flexible schedule according to business needs, and performs other duties as assigned. The position includes substantial standing and walking and physical tasks such as carrying, lifting, pushing, and pulling items weighing at least 50 pounds.

Requirements

At least one year of customer service experience.
Ability to prioritize multiple tasks, produce quality work within deadlines, and demonstrate urgency, time management, and organizational skills.
Self-motivation, initiative, and problem-solving ability.
Ability to positively affect sales generation.
Knowledge of food safety, HACCP and Department of Health guidelines, inventory control, and portion control.
Product knowledge and the ability to use that knowledge to serve customers; understanding of food ingredients, applications, pronunciations, and culinary skills.
Ability to work effectively as part of a team and with diverse groups of people.
Exceptional customer service, interpersonal, and oral communication skills.
Interest in learning and a strong interest in food and related products.
Professionalism and confidentiality in performing job responsibilities.
Dependability and ability to meet attendance requirements.
Ability to lift and carry at least 50 pounds.
Ability to perform the physical requirements of the role, including frequent standing and walking, carrying, lifting, pushing and pulling, stooping, kneeling, reaching, handling, bending and twisting, and communicating verbally.

Nice To Haves

At least one year of food service experience is strongly preferred.
Successful experience with food merchandising and displays is preferred.

Responsibilities

Greet customers promptly and provide sincere, individualized service that builds customer loyalty.
Maintain current product knowledge and help customers with product questions, requests, recommendations, meal solutions, and specialty food information.
Present and sample products according to approved methods, suggest products, support sales, and package purchases to department standards or customer requests.
Provide customers with information about store layout, services, promotions, and special products; handle phone inquiries and orders professionally.
Work with department colleagues to meet customer service expectations and maintain a clean, organized, customer-friendly department.
Follow food safety, sanitation, HACCP, and Department of Health requirements.
Complete assigned daily tasks and projects accurately and on time, and attend department or store meetings as required.
Maintain safe, clean, organized back-room, walk-in cooler, and freezer areas; store back stock for easy access.
Use work-related equipment correctly and follow loss prevention, risk management, and accident prevention requirements.
Contribute to positive team morale, participate in training and mentoring, accept delegated responsibilities, and communicate constructively.
Maintain product inventory and assist with ordering products and supplies, determining order quantities, and interacting with vendors as needed.
Assess product quality and provide timely feedback to management.
Pull, record, and discard outdated products; determine replacement quantities and prepare replacement products according to guidelines.
Prepare food according to recipes and established standards, maintaining consistency, freshness, quality, portion control, and accurate labeling.
Process mis-picks, damaged goods, credits, and billing issues according to guidelines, and notify management of issues.
Stock and rotate products according to standards, incorporating cleaning into stocking and rotation tasks.
Participate in quarterly or as-needed physical inventory.
Help create and maintain product displays, informational and price signs, and product promotions.
Assist with community events and preparation for weekly Culinary Artist presentations, including ensuring adequate featured-product inventory.
Follow company policies, applicable laws, union contract provisions, dress and hygiene standards, and attendance requirements.
Identify opportunities to improve processes and systems, communicate them to management, and recommend or implement solutions as appropriate.
Perform other responsibilities as assigned by the Prepared Foods Management Team.