PREMIUM SUPERVISOR - FRONTWAVE ARENA

Compass Group•Oceanside, CA

About The Position

The Premium Supervisor provides first-level supervision of food, beverage, and meal services and oversees production. The role directs associates during a specific shift and ensures assigned job expectations are completed while policies and procedures are maintained. The supervisor helps deliver high-quality, well-presented food and beverages within established time frames and supports staff performance, service quality, productivity, and safety.

Responsibilities

Ensure high-quality, good-tasting, well-presented food and beverages are served within established time frames.
Review menus and production needs to oversee and manage daily functions.
Monitor staff to ensure systems, protocols, and quality assurance tools are used correctly.
Visit guest service areas to assess satisfaction levels.
Communicate with staff regularly, formally and informally.
Enforce employee safety standards and daily sanitation standards, including signing off on cleaning procedures.
Provide training and create work schedules.
Evaluate employee performance, reward high performers, and discipline employees who do not meet reasonable performance standards.
Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity, and safety.
Serve as a contact person for employee complaints and time-off requests.
Mentor and develop employees and encourage them to set goals and pursue advancement.
Perform other duties as assigned.