Premium Manager | Full-Time | Mullett Arena

Oak View Group•Tempe, AZ

About The Position

Oak View Group (OVG) is a global provider of live entertainment infrastructure and services, including venue management, hospitality, and sponsorship sales. The Premium Manager oversees catering, suites, and club staff and provides support to concession managers in the profitable management of concession operations as needed. The role independently manages employment actions and employee relations, resolves performance issues, and provides event oversight and operational and personnel support. The manager mentors and trains employees and volunteers to meet company quality standards. The position is based at Mullett Arena, with additional responsibilities at Salt River Fields and Hohokam Stadium in the East Valley. These venues are seasonal, with peak operations from October through April and occasional events during the off-season. Part-time travel during the off-season is required to support premiere and special events at OVG venues around the country. The schedule varies according to events and business needs, including evenings and weekends. The annual salary is $63,000–$69,000. The position will remain open until December 31, 2026.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
3–5 years of experience in catering and premium event services.
Certification from a nationally recognized advanced food service sanitation training course.
Familiarity with inventory cost control and menu planning.
Basic proficiency with email, Excel, Word, Outlook, and Schedule+.
Working knowledge of POS and timekeeping systems.
Cash-handling abilities and basic math skills, including significant number manipulation.
Ability to work a variable schedule, including evenings and weekends, as required by events and business needs.
Strong verbal and written communication skills.
Open availability, professional presentation, outstanding interpersonal skills, and self-direction.
Strong technical aptitude, including computer and POS skills.
Excellent attendance and availability for a variable, event-driven schedule.

Responsibilities

Manage Premium and Concessions operations effectively.
Monitor alcohol service during events to ensure compliance with alcohol service policies and immediately report service or compliance issues to management.
Monitor product quality and maintain a high level of guest service.
Troubleshoot POS system hardware and software issues.
Open, close, and balance the vault as necessary.
Prepare event employee schedules and verify employee time as required.
Train, develop, mentor, and manage hourly employees as directed by department managers.
Document employee performance and attendance issues in accordance with company policy and practice.
Manage catered events from setup through teardown, coordinating communication with hourly staff, culinary staff, and guests.
Manage catering, suites, and club staff and provide support to concession managers as needed.
Initiate and authorize employment actions, including hiring, termination, suspension, discipline, promotion, and transfer.
Manage employee relations and resolve employee performance issues.
Provide event oversight and operational and personnel support to ensure events run smoothly.