Premium Billing Specialist

Michigan Millers Mutual Insurance Company•Lansing, MI

12d•$20 - $24•Hybrid

About The Position

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is seeking a Billing Specialist. The role provides administrative and clerical support by processing policyholder and agent payments, maintaining accurate records, supporting daily operations, and delivering responsive service to internal and external customers. The position handles accounts receivable reconciliation, payment corrections, unclaimed property records, collections, documentation, and training support. Work is guided by instructions and established procedures, with some interpretation and problem-solving involving moderately complex issues. The role also includes special projects and other assigned duties.

Requirements

Demonstrated understanding of the accounts receivable process.
Ability to handle multiple priorities.
Accuracy and strong attention to detail.
Ability to remain flexible and adaptable in ambiguous situations and confidently navigate uncertainty and shifting priorities.
Ability to work effectively with staff at all organizational levels.
Good organizational, time-management, and prioritization skills.
Ability to meet deadlines and maintain confidentiality.
Good verbal, written, and interpersonal communication skills.
Ability to use good judgment and be flexible.
Ability to work independently.
High school diploma or equivalent requested; a two-year degree in a related field or experience in lieu of a degree is accepted.
Proficiency with various core systems, office and computer equipment, and software packages.

Nice To Haves

Previous experience working in a billing department.
Prior customer service experience.
At least one year of property-and-casualty experience.

Responsibilities

Process payments received from policyholders and agents.
Research and correct payment application errors.
Reconcile accounts receivable receipts with bank deposits daily for various payment types.
Maintain unclaimed property records to ensure compliance with state requirements.
Document procedures and assist with training.
Manage collections to ensure timely collection of outstanding balances.
Carry out duties under specific instructions, standard practices, and established procedures, using interpretation where necessary.
Gather input and recommend solutions to problems of moderate complexity.
Break down moderately complex problems, identify relationships among components, prioritize them, and use available resources to find solutions.
Follow customer experience standards by responding promptly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, choosing appropriate communication channels, and taking ownership of issue resolution.
Perform special projects and other duties as assigned.