Billing Premium Cnslt Ops

CVS Health • Franklin, TN

10d • $17 - $28 • Hybrid

About The Position

Performs premium billing operations and follows processes supporting insurance verification and authorization, revenue cycle management, compliance, documentation, customer service, and issue resolution. Helps ensure accurate billing, efficient revenue flow, and regulatory compliance. The position works in the Franklin, Tennessee office Tuesday through Thursday.

Requirements

• At least 1 year of customer service experience.
• At least 1 year of administrative or documentation experience.
• At least 1 year working with Microsoft Office Suite at an intermediate to advanced level.
• Must be able to work in the Franklin, Tennessee office Tuesday through Thursday.
• High school diploma or GED.

Nice To Haves

• Finance or banking knowledge.
• Working knowledge of problem-solving and decision-making skills.
• Familiarity with life insurance terminology and regulatory requirements.

Responsibilities

• Process premium payments, including invoices, receipts, and reconciliations accurately and on time.
• Document billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience.
• Monitor billing data and trends, identify discrepancies and process improvement opportunities, and escalate issues and opportunities.
• Support customers and internal stakeholders in resolving billing inquiries, discrepancies, and escalations.
• Communicate with insurance brokers, agents, and third-party administrators to address premium-related issues, reconcile accounts, and resolve payment discrepancies.
• Draft billing reports and financial analyses for management, including insights and recommendations for revenue optimization and cost control.
• Assist underwriting, finance, customer service, and other internal teams with gathering and validating premium billing data.
• Participate in regular, timely feedback and the formal performance review process to support service delivery, engagement, motivation, and personal development.
• Stay updated on industry trends, emerging technologies, and best practices in premium billing operations.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED