Advanced Billing Specialist/Sr Billing- EB Ops
About The Position
The Advanced Billing Specialist works on the Employee Benefits Operations IFB New Business Team and provides externally facing customer service as part of the File Billing Team. The role is responsible for accurately producing and processing customer bills and working with billing file feeds in fixed-width, pipe-delimited, Excel, and XML formats. It provides customers with support regarding initial bills and communicates with customers and vendors about initial and ongoing file-feed billing data needs and expectations. The position may be hired at the Advanced or Senior level depending on experience. The role can be performed on a hybrid or remote schedule. Employees who live near an office are expected to work in the office Tuesday through Thursday; employees who do not live near an office work remotely and may be asked to come into an office as business needs arise.
Requirements
- Advanced knowledge of enrollment and eligibility rules for group life and disability insurance products.
- Advanced Excel skills, including VLOOKUPs, pivot tables, formulas, and macros, with the ability to demonstrate expert capability and use Excel to compare large datasets and identify discrepancies.
- Advanced knowledge of Employee Benefits products.
- Ability to resolve complex inquiries and independently drive customer resolutions.
- Advanced written and verbal communication skills, including explaining billing and accounting information in customer-friendly terms.
- Advanced analytical and problem-solving skills.
- Ability to lead external calls with multiple audiences and guide them toward a desired resolution.
- Ability to learn new systems and skills quickly.
- Comfort working in ambiguous situations.
- Ability to prioritize multiple projects at different stages.
- Advanced project management experience.
- For remote or occasional remote work, high-speed broadband internet is required, with a hardwired Ethernet connection to the Hartford-issued computer and minimum speeds of 75 Mbps download and 10 Mbps upload.
Nice To Haves
- List bill, file-feed billing, premium, or audit experience in a group life and disability insurance environment.
- Prior billing reconciliation experience in an Employee Benefits position.
- Curiosity about emerging technologies, including AI-enabled tools, and experience applying them to support team initiatives, improve processes, or enhance productivity.
Responsibilities
- Manage complex and/or high-visibility cases, research related questions and issues, and recommend appropriate resolutions.
- Communicate with customers and internal departments to reconcile discrepancies accurately and promptly and respond to billing inquiries.
- Partner with external vendors, customers, and internal business partners to update file feeds and communicate ongoing file-billing expectations.
- Lead and participate in broker and customer meetings to resolve issues, negotiating tactfully and diplomatically toward mutually acceptable solutions.
- Identify and work independently with appropriate resources to address upstream and downstream effects of process changes or modifications.
- Project-manage new billing file implementations involving actions from multiple areas over a 60- to 120-day period to support timely bill delivery.
- Compare data received in files with system data to verify the accuracy of the first bill.
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
