Billing Premium Cnslt Ops
CVS Health•Franklin, TN
•Onsite
About The Position
This role supports premium billing operations, including processing, insurance verification and authorization, revenue cycle management, compliance, documentation, customer service, and issue resolution. It helps ensure accurate billing, efficient revenue flow, and compliance with applicable regulations. The position is based in Franklin, Tennessee, and requires working in the office Tuesday through Thursday.
Requirements
- At least 1 year of customer service experience.
- At least 1 year of administrative or documentation experience.
- At least 1 year of experience working with Microsoft Office Suite at an intermediate to advanced level.
- Ability to work in the Franklin, Tennessee, office Tuesday through Thursday.
- High school diploma or GED.
Nice To Haves
- Finance or banking knowledge.
- Working knowledge of problem-solving and decision-making skills.
- Familiarity with life insurance terminology and regulatory requirements.
Responsibilities
- Process premium payments, including invoices, receipts, and reconciliations, accurately and on time.
- Document billing processes and procedures to streamline operations, improve efficiency, and enhance the customer experience.
- Monitor billing data and trends, identify discrepancies and process-improvement opportunities, and escalate issues or opportunities.
- Resolve billing inquiries, discrepancies, and escalations for customers and internal stakeholders while delivering excellent customer service.
- Communicate with insurance brokers, agents, and third-party administrators about premium-related issues, account reconciliation, and payment discrepancies.
- Draft billing reports and financial analyses for management, providing insights and recommendations for revenue optimization and cost control.
- Assist underwriting, finance, customer service, and other internal teams with gathering and validating premium billing data.
- Participate in regular feedback and formal performance reviews to support exceptional service, engagement, motivation, and personal development.
- Stay current on industry trends, emerging technologies, and best practices in premium billing operations.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources to support colleagues and their families, based on eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
