EB Acct Executive

Higginbotham•Mishawaka, IN

About The Position

The Employee Benefits Account Executive serves as the primary client advisor and operational leader for complex employee benefits accounts. The role executes client service strategies, oversees the account team, and delivers service aligned with the firm’s Gold Standard Service Model. It emphasizes technical expertise, service execution, compliance, and proactive client engagement while supporting producers and contributing to client retention and satisfaction. The Account Executive manages a complex book of business, primarily involving self-funded clients and advanced benefit structures. The role advises clients and internal teams, coordinates account deliverables, oversees proposals and marketing negotiations, supports renewals and new business, and provides technical guidance on employee benefits, compliance, and data analysis. It also includes reviewing claims trends, maintaining client reports and documentation, mentoring less senior employees, and attending client meetings or enrollments as needed. Occasional travel may be required.

Requirements

At least 8 years of experience as an Account Manager or Senior Account Manager in the insurance industry.
Experience with ACA and ERISA is required.
Experience with fully insured financial arrangements and alternate funding methods is required.
Active Life & Health license is required.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift 25 pounds.
Ability to repeatedly use sight to read documents and computer screens; hearing and speech to communicate by telephone and in person; and hands for keyboarding, writing, and 10-key use.
Ability to walk, bend, sit, reach, and stretch in all directions.
Demonstrated leadership, problem-solving, attention to detail, communication, time management, collaboration, client focus, dependability, creative thinking, organization, and adaptability.

Nice To Haves

Applied Epic experience; knowledge of a similar Agency Management System is acceptable.

Responsibilities

Manage complex employee benefits accounts, largely involving self-funded arrangements and advanced contract features and structures.
Provide insurance technical expertise to clients and internal account management and sales teams.
Develop and retain consultative, partnership relationships with customers and prospects.
Create and execute proactive, ongoing client contact initiatives.
Develop, execute, and monitor customer service plans reflecting clients’ business and risk management goals.
Delegate administrative client tasks to account team members.
Serve as the primary internal contact coordinating client deliverables.
Coordinate with internal partners, clients, and carriers to ensure accurate and timely responses to outstanding issues.
Oversee data preparation for requests for proposals and manage client marketing and negotiation processes.
Assist in preparing renewal and new business proposals.
Prepare standard and custom materials for client meetings, including agendas, reports, calendars, and handouts.
Educate and advise clients on employee benefits topics, insurance products, compliance, and data analysis.
Ensure client accounts meet compliance requirements, including advising clients and executing requirements and deadlines.
Identify and educate clients about product opportunities and promote cross-selling.
Attend and present at local enrollments and client meetings as needed; occasional travel may be required.
Maintain actuarial and data analytical reports for clients.
Consult with clients about claims experience and trends and discuss strategies.
Document account information in the agency management system.
Maintain accurate documentation of business activities and client communications and protect sensitive client data.
Mentor employees who are new to the employee benefits industry and assist with training and continuing education for less senior employees.
Complete department and team projects, required training sessions, and other related tasks as needed.