Premier Account Manager

Granite Telecommunications•Quincy, MA

About The Position

A Premier Account Manager at Granite serves as a client-facing liaison for customers, providing enterprise-level support and maintaining strong relationships. The role manages high-value corporate accounts and focuses on customer satisfaction, reliable support, and account growth. The position includes ongoing client communication and coordination with Granite’s technical teams, internal sales teams, and service and support staff. The compensation range is $50,000–$65,000; final compensation depends on factors including experience, education, job-related skills, and alignment with the role.

Requirements

Bachelor’s degree or honorable discharged veteran status.
Outstanding customer service skills.
Intermediate to advanced proficiency in Microsoft Office Suite.

Nice To Haves

Resilience under pressure and a consistent ability to meet deadlines.
Strong problem-solving, multitasking, and organizational skills.
Excellent interpersonal and communication skills.

Responsibilities

Maintain and manage Granite’s Premier (platinum-tier) accounts.
Remain available 24×7 to support assigned accounts.
Schedule and conduct weekly client meetings, document action items, and follow up promptly.
Resolve service issues and coordinate with technical teams on outages, bandwidth allocation, Quality of Service (QoS) concerns, and network performance.
Handle customer billing inquiries and generate service usage and performance reports.
Identify opportunities to grow and expand accounts while supporting customer satisfaction and revenue growth.
Communicate with clients, internal sales teams, and service and support staff.