Premier Manager

Focus•Perth Amboy, NJ

4d•Onsite

About The Position

The Premier Manager is based in Perth Amboy, New Jersey, and provides active, floor-level leadership for daily operations. Reporting directly to the Regional Manager, this role oversees receiving, merchandise inspection, storage, inventory control, crating, assembly, repairs, delivery preparation, and installations. The position calls for substantial furniture-industry experience, preferably in white-glove, luxury transit, moving, or custom handling, and expertise in protecting, managing, and restoring premium products. Working alongside employees on the floor, the Premier Manager upholds quality and safety standards, develops and holds staff accountable, minimizes product damage, maintains accurate inventory records, and manages operating expenses. The manager conducts audits and evaluations, monitors operational performance, addresses deficiencies and customer escalations, and communicates performance issues and corrective actions to the Regional Manager.

Requirements

Furniture industry experience is required.
Strong practical knowledge of furniture protection, merchandise inspection, damage prevention, packaging, crating, and storage.
Experience leading hands-on warehouse, delivery, installation, or furniture-related operations.
Ability to recognize improper handling, evaluate merchandise condition, identify quality issues, and demonstrate correct procedures to employees.
Experience supervising employees, assigning daily work, monitoring productivity, and enforcing performance standards.
Strong leadership, communication, organization, and problem-solving skills.
Ability to use inventory systems, scanning equipment, mobile applications, email, and Microsoft Office.
Ability to work actively in a warehouse, including standing and walking for extended periods.
Ability to perform or assist with product handling using appropriate equipment and team assistance.
Availability to work flexible hours, including weekends and extended hours as business needs require.
Ability to travel to assigned locations as needed.

Nice To Haves

Experience in moving and storage, high-end furniture delivery, white-glove final-mile operations, or specialty furniture handling.

Responsibilities

Direct daily Premier operations, including receiving, inspections, warehousing, inventory, crating, repairs, delivery preparation, and installations.
Maintain a hands-on presence to ensure operational excellence.
Enforce company policies, standard operating procedures, safety protocols, and quality standards; identify noncompliance, take corrective action, and prevent recurring failures.
Ensure merchandise is received and inspected according to contractual instructions, and maintain inventory accuracy, documentation, scanning compliance, and use of the Premier application.
Enforce proper merchandise handling, inspections, packaging, storage, crating, and white-glove delivery standards; conduct routine audits and address deficiencies.
Supervise, train, and hold employees accountable for productivity, attendance, workmanship, and SOP compliance; address underperformance through documented coaching and corrective action.
Oversee dispatch readiness, installations, repairs, and service quality; investigate damage, delivery failures, and customer complaints and ensure timely resolution.
Monitor operational KPIs, labor efficiency, inventory accuracy, damage rates, and costs.
Communicate performance issues, escalations, and corrective actions to the Regional Manager.
Manage operating expenses through continuous audits and evaluations.
Travel to assigned locations as needed.