Premier Client Specialist

BMO • McHenry, IL

10d • $55,000 - $120,000

About The Position

The Premier Client Specialist acts as the primary client contact, identifying financial needs and providing holistic banking and investment solutions in compliance with regulatory requirements. The role builds relationships with clients, BMO partners, centers of influence, and the community, with a focus on acquiring new clients, growing deposits and investments, and increasing investment penetration within an assigned portfolio.

Using a consultative, financial-planning-oriented approach, the specialist provides advice and recommendations across a defined set of banking and investment solutions, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. The position supports client onboarding and service, develops and executes sales plans, manages client relationships, and collaborates with Financial Advisors and other stakeholders when clients have more complex needs.

The role also monitors sales and service performance, coaches branch personnel on serving mass affluent clients, reviews credit applications, and follows bank security, confidentiality, risk-management, and compliance requirements. Work is performed independently across a range of complex tasks, with broader responsibilities assigned as needed.

Requirements

• Typically, 3 or more years of relevant experience.
• Experience in a financial services organization demonstrating knowledge of banking products, related services, pricing strategies, and profitability management.
• SIE Exam, state Life and Health insurance license, and either Series 6, 63, and 65 or Series 7 and 66; if not already held, licenses are required within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash-flow analysis; lending processes and directives; credit-risk policies and standards; supporting processes; applicable legal and regulatory requirements; and Bank policies.
• In-depth understanding of brokerage and insurance products.
• In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• In-depth understanding of personal trust and investment management.
• In-depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Intermediate proficiency in Financial Needs Discovery, Product & Solution Design, and Investment, Insurance & Advisory Products.
• Advanced proficiency in Deposit & Cash Management, Lending & Credit, Prospecting & Acquisition, Sales Strategy & Execution, Advisory & Communication, Client Onboarding, Experience & Retention, Portfolio & Relationship Management, Risk & Compliance, Learning Agility, and Collaboration.

Nice To Haves

• A post-secondary degree in a related field of study is preferred but not required.

Responsibilities

• Serve as the primary client contact to uncover financial needs and provide banking and investment solutions.
• Build client relationships and identify opportunities for new client acquisition, asset growth, and deeper investment penetration.
• Use a consultative approach and financial-planning perspective to develop recommendations and provide financial advice and guidance.
• Collaborate with Financial Advisors on clients with more complex financial needs.
• Proactively engage an assigned customer portfolio to identify needs, recommend solutions, and uncover additional sales opportunities.
• Recommend products, pricing, and services, and connect clients with experts as appropriate.
• Meet sales targets by acquiring assets from existing clients and through new client acquisition.
• Introduce clients to digital platforms and encourage adoption of digital features.
• Develop, maintain, and execute a business plan and sales strategies to achieve objectives.
• Identify short- and long-term value-creation opportunities for target customer segments.
• Build community relationships, identify prospects and centers of influence, and establish two-way referral relationships.
• Coordinate outreach for seminars, campaigns, and client events.
• Cultivate strategic relationships with client stakeholders and serve as a trusted advisor for long-term financial decisions.
• Generate revenue and investments by acquiring clients and deepening existing relationships.
• Deliver consistent client service using established playbooks and guidelines.
• Support client onboarding, documentation, and service delivery; escalate complex or unresolved situations and complaints.
• Develop product knowledge and financial expertise for an assigned portfolio of products.
• Support strategic initiatives and build effective relationships with internal and external stakeholders.
• Monitor sales and service performance, identify gaps, and implement action plans to improve results and resolve issues.
• Provide individual and group training, mentoring, and coaching to branch personnel serving mass affluent clients.
• Review credit applications, apply sound credit-granting principles, and recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and perform due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Protect the confidentiality of customer and Bank information in accordance with policies and procedures.
• Deliver timely, accurate, and efficient service and conduct quality customer review meetings to support retention and relationship expansion.
• Apply judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks.
• Apply the Bank’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, protect assets, and comply with applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed