Premier Client Specialist

BMO•Des Moines, IA

7d•$50,000 - $100,000

About The Position

The Premier Client Specialist acts as the primary client contact, uncovering financial needs and providing holistic banking and investment solutions in compliance with regulatory requirements. The role works with BMO partners, centers of influence, and the community to build relationships, acquire clients, grow assets under management, and increase investment penetration. It takes a consultative, financial-planning-oriented approach to developing recommendations and providing advice through a defined suite of banking and investment solutions, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. The specialist collaborates with Financial Advisors when clients have more complex needs. The role manages and develops an assigned client portfolio, acquires new clients and assets, promotes digital banking adoption, executes business and sales plans, and builds strategic relationships with client stakeholders and community referral sources. It provides consistent client service, supports onboarding and documentation, conducts client reviews, identifies and resolves service issues, and contributes to strategic initiatives. The specialist also monitors performance, trains and coaches branch personnel on mass-affluent clients, reviews credit applications, and follows security, confidentiality, ethical, risk-management, and compliance requirements. This position typically requires three or more years of relevant experience. A related post-secondary degree is preferred but not required. Required securities and insurance licenses must be held or obtained within 120 days of the role start date. In the U.S., the position also requires Federal registration with the Nationwide Mortgage Licensing System and Registry, along with a criminal background review and credit history evaluation. Salary is listed as $50,000–$100,000; compensation may include commission or other incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically, at least 3 years of relevant experience.
A post-secondary degree in a related field is preferred but not required.
Proven experience in a financial services organization, demonstrating knowledge of banking products, related services, pricing strategies, and profitability management.
SIE Exam.
State Life and Health insurance license.
Series 6, 63, and 65 licenses, or Series 7 and 66 licenses; if not already held, required within 120 days of the role start date.
Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash-flow analysis; lending processes and directives; credit-risk policies and standards; supporting processes; and applicable legal, regulatory, and Bank requirements.
In-depth understanding of brokerage and insurance products.
In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
In-depth understanding of personal trust and investment management.
In-depth knowledge of client portfolio management.
Technical proficiency gained through education and/or business experience.
Intermediate proficiency in financial needs discovery, product and solution design, and investment, insurance, and advisory products.
Advanced proficiency in deposit and cash management; lending and credit; prospecting and acquisition; sales strategy and execution; advisory and communication; client onboarding, experience, and retention; portfolio and relationship management; risk and compliance; learning agility; and collaboration.
For U.S. positions, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will instruct the employee on registration requirements.
For U.S. positions, a criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity.

Nice To Haves

Related post-secondary degree.

Responsibilities

Serve as the primary client contact, identify financial needs, and provide appropriate banking and investment solutions.
Build client relationships and acquire new clients, assets, deposits, and investments while expanding existing relationships.
Use a consultative and financial-planning-oriented approach to develop recommendations and provide financial advice.
Provide solutions from the defined banking and investment product set, and collaborate with Financial Advisors for complex client needs.
Manage an assigned client portfolio, proactively identify needs and sales opportunities, and execute a business plan and sales strategies.
Recommend products, pricing, and services, and connect clients with experts as appropriate.
Introduce clients to digital platforms and encourage adoption of digital features.
Develop short- and long-term value-creation opportunities for target customer segments.
Build community relationships, identify centers of influence, and establish two-way referral relationships.
Coordinate outreach for seminars, campaigns, and client events.
Cultivate strategic relationships with client stakeholders and act as a trusted advisor on long-term financial decisions.
Deliver consistent client service, support onboarding and documentation, and conduct quality client review meetings for retention and relationship expansion.
Escalate complex or unresolved client situations and complaints.
Develop product knowledge and financial expertise for the assigned portfolio.
Support strategic initiatives and build effective relationships with internal and external stakeholders.
Monitor sales and service performance, identify gaps, and implement action plans to address them.
Provide individual and group training, mentoring, and coaching to branch personnel on mass-affluent clients.
Review credit applications and recommend remedies to maintain acceptable asset and credit quality.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain confidentiality of customer and Bank information and deliver timely, accurate, and efficient service.
Apply the Bank’s Risk Management Framework and make sound, risk-informed decisions in accordance with policies, laws, regulations, and approved risk appetite.