Premier Client Specialist

Bank of Montreal • HB Verona, WI

5d

About The Position

Acts as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance policies. Works collaboratively with BMO partners, centers of influence, and the community to build relationships and deliver a strong customer experience, focusing on new client acquisition, growth in deposits and investments, and increased investment penetration within the portfolio.

Uses a consultative, financial-planning-oriented approach to build relationships, identify opportunities, and recommend solutions from a defined set of banking and investment products, including simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. Collaborates with Financial Advisors on clients with more complex needs. Manages an assigned customer portfolio, develops and executes a business plan, and works toward sales and asset-growth targets through client acquisition and relationship deepening.

Delivers consistent service, supports onboarding and documentation, promotes digital banking adoption, and escalates complex or unresolved client situations. Builds product and financial expertise, supports strategic initiatives, and helps train and coach branch personnel serving mass-affluent clients. Reviews credit applications and applies the Bank’s risk, security, confidentiality, and compliance requirements. Work is primarily focused on a business or group within BMO, with possible broader enterprise-wide responsibilities. The role involves independently handling a range of complex tasks and exercising judgment within established rules.

Requirements

• Typically, 3 or more years of relevant experience.
• Proven experience in a financial services organization, including knowledge of banking products, associated services, pricing strategies, and profitability management.
• SIE Exam, State Life and Health insurance, and Series 6, 63, and 65, or Series 7 and 66. Required licenses must be obtained within 120 days of the role start date if not already held.
• Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash-flow analysis; lending processes and directives; credit-risk policies and standards; supporting processes; applicable legal and regulatory requirements; and Bank policies.
• In-depth understanding of brokerage and insurance products.
• In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• In-depth understanding of personal trust and investment management.
• In-depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Intermediate proficiency in financial needs discovery; product and solution design; and investment, insurance, and advisory products.
• Advanced proficiency in deposit and cash management; lending and credit; prospecting and acquisition; sales strategy and execution; advisory and communication; client onboarding, experience, and retention; portfolio and relationship management; risk and compliance; learning agility; and collaboration.
• For U.S. positions, Federal registration with the Nationwide Mortgage Licensing System and Registry is required because the position originates consumer loans as defined by applicable regulations. The Bank will provide instructions on registration requirements.
• A criminal background review and credit history evaluation are required for U.S. positions; restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• A post-secondary degree in a related field of study is preferred but not required.

Responsibilities

• Serve as the primary contact for clients, uncover financial needs, and provide banking and investment solutions in compliance with applicable policies and regulations.
• Build relationships with clients, BMO partners, centers of influence, and community contacts to support client acquisition and deliver a positive customer experience.
• Use a consultative, financial-planning-oriented approach to identify opportunities and make recommendations across banking, investment, advisory, and insurance products.
• Collaborate with Financial Advisors when clients have more complex financial needs.
• Proactively manage an assigned customer portfolio to identify needs, provide solutions, and uncover additional sales opportunities.
• Acquire new assets from existing clients and new clients, grow deposits and investments, and meet sales targets.
• Introduce clients to digital platforms and encourage adoption of digital features.
• Develop, maintain, and execute a business plan and sales strategies to achieve sales objectives.
• Identify short- and long-term value-creation opportunities for target customer segments.
• Participate in the community, build referral relationships, and identify centers of influence such as law and accounting firms.
• Coordinate outreach for seminars, campaigns, and client events.
• Cultivate relationships with client stakeholders and act as a trusted advisor on long-term financial decisions.
• Deliver consistent client service using established playbooks and guidelines; support client onboarding, documentation, and service delivery.
• Escalate complex or unresolved client situations and complaints.
• Develop product knowledge and financial expertise for the assigned portfolio.
• Support strategic initiatives in collaboration with internal and external stakeholders and build effective stakeholder relationships.
• Monitor sales and service performance against plans, identify gaps, and implement action plans to improve results and resolve issues.
• Provide individual and group training, mentoring, and coaching to branch personnel on mass-affluent clients.
• Review credit applications, apply sound credit-granting principles, and recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and conduct due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Maintain confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Execute work accurately, efficiently, and on time; conduct quality customer review meetings for retention and relationship expansion.
• Apply the Bank’s Risk Management Framework and Risk Culture, make informed decisions within approved risk appetite, protect assets, and comply with policies, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed