Premier Client Specialist

Bank of Montreal • Vacaville, CA

21h • $55,000 - $120,000

About The Position

The Premier Client Specialist is the primary client contact for identifying financial needs and providing holistic banking and investment solutions in compliance with regulatory and compliance requirements. The role takes a consultative, financial-planning-oriented approach to relationship building and recommendations, with a focus on acquiring new clients, growing assets under management, and increasing investment penetration. Solutions may include simplified advisory accounts, annuities, mutual funds, 529 plans, and life insurance. The specialist collaborates with Financial Advisors when clients have more complex needs and guides clients in adopting digital platforms and features.

The role manages an assigned client portfolio, develops and executes business and sales plans, sources new revenue, and builds relationships with clients, community members, centres of influence, and internal and external partners. It delivers consistent service, supports onboarding and documentation, conducts client reviews, monitors performance against sales plans, and helps train branch personnel on serving mass-affluent clients. The specialist also reviews credit applications, follows security and due-diligence procedures, protects confidential information, and applies the Bank’s Risk Management Framework and applicable policies, laws, and regulations. The role works independently on complex tasks, exercises judgment within established rules, and may take on broader responsibilities as needed.

Requirements

• Typically 3 or more years of relevant experience.
• Post-secondary degree in a related field of study is preferred but not required.
• Proven experience in a financial services organization, with knowledge of banking products, related services, pricing strategies, and profitability management.
• Required securities and insurance licensing: SIE Exam; State Life and Health insurance; and Series 6, 63, and 65, or Series 7 and 66. Licenses not already held must be obtained within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage), and banking products and practices; cash-flow analysis; lending processes and directives; credit-risk policies and standards; supporting processes; applicable legal and regulatory requirements; and Bank policies.
• In-depth understanding of brokerage and insurance products.
• In-depth knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• In-depth understanding of personal trust and investment management.
• In-depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Intermediate proficiency in financial needs discovery, product and solution design, and investment, insurance, and advisory products.
• Advanced proficiency in deposit and cash management; lending and credit; prospecting and acquisition; sales strategy and execution; advisory and communication; client onboarding, experience, and retention; portfolio and relationship management; risk and compliance; learning agility; and collaboration.
• For U.S. positions, act as a consumer-loan originator under Regulation Z, Regulation G, and the S.A.F.E. Act and complete Federal registration with the Nationwide Mortgage Licensing System and Registry as instructed by the Bank.
• Undergo a criminal background review and credit history evaluation; restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Post-secondary degree in a related field of study.

Responsibilities

• Act as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance requirements.
• Build client relationships using a consultative approach, assess financial opportunities, and develop recommendations through a financial-planning approach.
• Provide financial advice, guidance, and solutions from the defined banking and investment solution set, and collaborate with Financial Advisors for clients with more complex needs.
• Proactively work with an assigned client portfolio to identify needs, recommend solutions, and find additional sales opportunities.
• Recommend products, pricing, and services, and connect clients with experts based on their financial decisions.
• Acquire new assets from existing clients and new clients to meet sales targets and grow deposits, investments, and overall assets under management.
• Introduce clients to digital platforms and encourage adoption of digital features.
• Develop, maintain, and execute a business plan and sales strategies to meet sales objectives and identify short- and long-term value-creation opportunities for target customer segments.
• Participate in the community to identify prospects, build relationships with centres of influence, and develop two-way referral relationships.
• Coordinate outreach for seminars, campaigns, and client events; cultivate strategic relationships with key client stakeholders.
• Source new revenue and investments through client acquisition and deepening existing relationships.
• Deliver consistent client service using established playbooks and guidelines; support client onboarding, documentation, and service delivery.
• Escalate complex or unresolved client situations and complaints.
• Develop product knowledge and financial expertise for an assigned portfolio of products.
• Support strategic initiatives in collaboration with internal and external stakeholders and build effective stakeholder relationships.
• Monitor sales and service performance against plan, identify gaps, and implement action plans to improve results and resolve issues.
• Provide individual and group training to mentor and coach branch personnel on knowledge and skills related to mass-affluent clients.
• Review credit applications, apply sound credit-granting principles, and recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Execute work to deliver timely, accurate, and efficient service, including quality customer review meetings for retention and relationship expansion.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The company describes training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed