Premier Account Manager
Granite Telecommunications•West Palm Beach, FL
About The Position
Granite is seeking business-oriented, customer service-driven professionals to provide high-quality service to Fortune 500-level customers. The Premier Account Manager maintains and manages assigned Premier accounts, conducts weekly account meetings, records meeting minutes, and follows up on action items. Account responsibilities include areas such as phone-line maintenance, outages, billing, and reporting. The role communicates directly with customers, sales, and internal staff and requires 24 x 7 availability to support assigned accounts.
Requirements
- Bachelor’s Degree.
- Intermediate to advanced knowledge of Microsoft Excel and MS Access.
Nice To Haves
- Excellent customer service skills.
- Ability to work under pressure.
- Ability to meet deadlines.
- Excellent problem-solving skills.
- Ability to work independently as well as in a group.
- Strong multi-tasking and organizational skills.
- Excellent interpersonal and communication skills.
Responsibilities
- Maintain and manage Granite’s Premier accounts.
- Be available 24 x 7 to support assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Record minutes for each weekly meeting and follow up on all actions.
- Manage account matters including phone-line maintenance, outages, billing, and reporting.
- Communicate directly with customers, sales, and internal staff.
Benefits
- Onsite fully equipped state-of-the-art gyms for employees at no cost.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Disability coverage.
- 401(k) retirement plan with company match.
- Childcare benefits.
- Tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
