Premier Account Manager - B2B Corporate Accounts

UA IS AN EQUAL OPPORTUNITY EMPLOYER•Fort Lauderdale, FL

1d•Remote

About The Position

Uniform Advantage is seeking an experienced, results-driven, customer-focused Premier Account Manager for its B2B Corporate Solutions team. The role manages and grows a portfolio of key corporate accounts, including hospitals, health systems, healthcare organizations, educational institutions, and other corporate partners. The Account Manager serves as the primary relationship manager and strategic partner for assigned customers, delivering exceptional service while driving revenue growth, strengthening relationships, increasing program participation, and expanding partnerships. The position oversees corporate uniform programs and their execution, monitors account performance, coordinates customer requests and internal teams, resolves challenges, and ensures customers receive a high level of service. The role requires proactive relationship building, a sales mindset, strong organization, and ownership of customer accounts. Up to 25% travel may be required for customer meetings, on-site events, program launches, and other business needs. This is a remote, work-from-home role within UA’s U.S. employer states. Remote employees are expected to be online and available during their team’s core business hours. A company computer is provided for business use.

Requirements

Proven experience in B2B account management, key account management, corporate sales, or relationship management.
Demonstrated ability to retain and grow customer accounts while achieving sales and performance objectives.
Strong customer service skills and a proactive, solutions-oriented approach.
Excellent communication, relationship-building, negotiation, and problem-solving skills.
Strong organizational skills and ability to manage multiple accounts, projects, and competing priorities.
Experience working with CRM systems; Salesforce is preferred.
Ability to analyze account performance, identify sales opportunities, and develop actionable growth strategies.
Strong attention to detail and a high level of personal accountability.
Ability to collaborate across departments while independently managing assigned responsibilities.
Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.

Nice To Haves

Experience in healthcare, uniforms, apparel, medical supplies, or corporate purchasing programs.

Responsibilities

Serve as the primary point of contact for assigned premier corporate accounts, providing customer service, timely communication, and proactive solutions.
Build and maintain relationships with key decision-makers, including Human Resources, Nursing Leadership, Purchasing, Supply Chain, and other corporate stakeholders.
Understand each customer's business needs, uniform program requirements, and operational challenges.
Conduct customer follow-ups, account reviews, and business meetings to strengthen relationships and identify improvements.
Address customer concerns and own issues through resolution to support satisfaction and retention.
Manage account sales performance against revenue growth, retention, and profitability goals.
Identify opportunities to expand partnerships across departments, locations, facilities, and affiliated organizations.
Recommend products, uniform collections, and program enhancements that meet customer needs and increase sales.
Pursue additional business opportunities within existing accounts, including new uniform programs, group orders, and corporate initiatives.
Develop and execute account growth strategies to maximize the long-term value of customer relationships.
Oversee corporate uniform programs, including customized online ordering portals, employee uniform allowances, credits, and other program requirements.
Monitor purchasing activity, employee participation, and uniform credit utilization to identify ways to increase program engagement.
Promote uniform programs through customer communications, employee outreach, and other engagement initiatives.
Coordinate new program launches, product assortment updates, customer onboarding, and ongoing program improvements with internal teams.
Support customer meetings, on-site fittings, pop-up events, and other initiatives that strengthen partnerships and increase participation.
Maintain accurate and current customer records, sales activities, opportunities, and follow-up tasks in Salesforce.
Monitor account sales trends, purchasing activity, and performance against objectives.
Identify accounts with declining sales, low program participation, or other business risks and develop proactive action plans.
Maintain structured follow-up to address customer requests, sales opportunities, and outstanding issues in a timely manner.
Prepare account updates, sales forecasts, and performance summaries as needed.
Collaborate with Sales, Customer Service, Operations, Merchandise, Marketing, IT, and other departments to deliver a seamless customer experience.
Coordinate customer requests involving pricing, product availability, order fulfillment, embroidery, customized programs, and operational requirements.
Communicate customer expectations to internal teams and follow through to ensure commitments are met.
Manage customer requests and internal projects with problem-solving, attention to detail, and accountability.