Premier Account Manager - B2B Corporate Accounts

Uniform Advantage (UA Brands)•Fort Lauderdale, FL

13h•Remote

About The Position

UA Brands is seeking an experienced, results-driven, customer-focused Premier Account Manager for its B2B Corporate Solutions team. The role manages and grows a portfolio of key corporate accounts, including hospitals, health systems, healthcare organizations, educational institutions, and other corporate partners. The Account Manager serves as each assigned customer’s primary relationship manager and strategic partner, delivering exceptional service while driving revenue growth, strengthening relationships, increasing program participation, and identifying opportunities to expand partnerships. The position oversees corporate uniform programs and their execution, including customized online ordering portals, employee uniform allowances and credits, program engagement, onboarding, product assortment updates, and ongoing improvements. It involves monitoring account performance, coordinating customer requests with internal teams, resolving challenges, and ensuring customer commitments are met. The role uses Salesforce and Microsoft Office to maintain account records, monitor sales and program activity, prepare forecasts and performance summaries, and develop account growth strategies. The position is remote and work-from-home within UA’s eligible U.S. employer states. Remote employees are expected to be online and available during their team’s core business hours. A company computer is provided. Travel of up to 25% may be required for customer meetings, on-site events, program launches, and other business needs.

Requirements

Proven experience in B2B account management, key account management, corporate sales, or relationship management.
Demonstrated ability to retain and grow existing customer accounts while achieving sales and performance objectives.
Strong customer service skills and a proactive, solutions-oriented approach.
Excellent communication, relationship-building, negotiation, and problem-solving skills.
Strong organizational skills and ability to manage multiple accounts, projects, and competing priorities.
Experience working with CRM systems; Salesforce is preferred.
Ability to analyze account performance, identify sales opportunities, and develop actionable growth strategies.
Strong attention to detail and a high level of personal accountability.
Ability to collaborate across departments while independently managing assigned responsibilities.
Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
Availability for travel of up to 25% for customer meetings, on-site events, program launches, and other business needs.

Nice To Haves

Experience in healthcare, uniforms, apparel, medical supplies, or corporate purchasing programs is highly preferred.

Responsibilities

Serve as the primary point of contact for assigned premier corporate accounts, providing customer service, timely communication, and proactive solutions.
Build and maintain relationships with customer decision-makers, including Human Resources, Nursing Leadership, Purchasing, Supply Chain, and other corporate stakeholders.
Understand each customer’s business needs, uniform program requirements, and operational challenges.
Conduct customer follow-ups, account reviews, and business meetings to strengthen relationships and identify improvements.
Take ownership of customer concerns through resolution to support satisfaction and retention.
Manage assigned account sales performance and work toward revenue growth, retention, and profitability goals.
Identify opportunities to expand partnerships across departments, locations, facilities, and affiliated organizations.
Recommend products, uniform collections, and program enhancements that support customer needs and increase sales.
Pursue additional business opportunities within existing accounts, including uniform programs, group orders, and corporate initiatives.
Develop and execute account growth strategies to increase the long-term value of customer relationships.
Oversee assigned corporate uniform programs, including online ordering portals, employee uniform allowances, credits, and other program requirements.
Monitor purchasing activity, employee participation, and uniform credit utilization to identify opportunities to increase engagement.
Partner with customers to promote uniform programs through internal communications, employee outreach, and other engagement initiatives.
Coordinate with internal teams on program launches, product assortment updates, customer onboarding, and program improvements.
Support customer meetings, on-site fittings, pop-up events, and other partnership and program participation initiatives.
Maintain accurate and current customer records, sales activities, opportunities, and follow-up tasks in Salesforce.
Monitor sales trends, purchasing activity, and account performance against objectives.
Identify declining sales, low program participation, and other indicators of business risk; develop proactive action plans.
Maintain structured follow-up on customer requests, sales opportunities, and outstanding issues.
Prepare account updates, sales forecasts, and performance summaries as needed.
Collaborate with Sales, Customer Service, Operations, Merchandise, Marketing, IT, and other departments to deliver a seamless customer experience.
Coordinate customer requests involving pricing, product availability, order fulfillment, embroidery, customized programs, and operational requirements.
Clearly communicate customer expectations to internal teams and follow through on commitments.
Manage customer requests and internal projects with problem-solving, attention to detail, and accountability.