Premier Account Executive

LanguageLine Solutions•Monterey, CA

About The Position

The Premier Account Executive is a portfolio-led, quota-carrying sales professional responsible for retaining and expanding assigned small- and mid-market accounts across industries while developing net-new business. The role serves as the primary commercial contact for an assigned portfolio, maintains proactive customer relationships, leads business reviews, identifies cross-sell and upsell opportunities, and coordinates implementation follow-through to support adoption and growth. The position sells the full range of LanguageLine Solutions’ offerings and works to ensure customer satisfaction. The role also builds and manages a pipeline of prospective customers through targeted prospecting, account research, stakeholder mapping, value-proposition development, qualification, and disciplined activity management. It maintains accurate CRM, account, pipeline, and forecast information and collaborates with Sales, Marketing, Customer Service, Operations, Information Technology, Finance, Contract Administration, and other teams to progress opportunities and support customers. The position reports to the Performance Manager and supports the company’s Quality Management System.

Requirements

Two to five years of quota-carrying B2B sales and account-management experience serving small- and mid-market organizations across industries.
Demonstrated success retaining and growing an assigned account portfolio while meeting or exceeding revenue commitments.
Experience conducting business reviews and identifying cross-sell, upsell, renewal, adoption, or other expansion opportunities.
Experience creating net-new opportunities through outbound prospecting, stakeholder mapping, targeted outreach, and value-proposition development.
Experience managing a full sales cycle and selling to multiple decision-makers and influencers within complex organizations.
Experience using a CRM to manage accounts, opportunities, activity, pipeline, next steps, and forecasts.
Portfolio-management and account-planning skills, including business reviews, retention planning, account-health monitoring, and expansion strategy.
Consultative and value-based selling skills, including discovery, needs analysis, solution positioning, objection handling, negotiation, and closing.
Ability to communicate value propositions and business outcomes to technical and non-technical decision-makers and influencers.
Clear written and verbal communication, presentation, relationship-building, and interpersonal skills.
For U.S. positions, authorization to work in the United States without visa sponsorship.

Nice To Haves

Bachelor’s degree in business, marketing, communications, or a related field, or equivalent relevant experience.
Experience selling language access, technology, professional services, or another complex solution-based portfolio.
Experience supporting customer implementation, adoption, or post-sale expansion in partnership with delivery or customer-success teams.
Salesforce experience.
AI proficiency, collaboration, communication, critical thinking, data literacy, emotional intelligence, entrepreneurship, open-mindedness, process excellence, and solution orientation.

Responsibilities

Own an assigned portfolio of small- and mid-market Premier Accounts across industries and serve as the primary commercial contact.
Maintain proactive customer communication to understand business priorities, service experience, organizational changes, and emerging needs.
Plan and conduct regular business reviews, evaluate results and solution usage, identify opportunities or risks, and document follow-up actions.
Retain and grow portfolio revenue through renewals, cross-selling, upselling, and broader adoption of LanguageLine Solutions products and services.
Develop monthly, quarterly, and annual account plans with sales leadership, including measurable revenue, retention, expansion, activity, and relationship objectives.
Monitor account health and customer feedback, coordinate issue resolution, and escalate material service, commercial, or relationship risks.
Remain engaged during implementation, monitor progress and customer adoption, address commercial or expectation-setting issues, and identify follow-on growth opportunities.
Build and manage a pipeline of net-new opportunities while maintaining accountability for the assigned existing-account portfolio.
Sell the full range of LanguageLine Solutions offerings using consultative and value-based selling practices.
Develop prospecting strategies through outreach, account research, stakeholder identification, and decision-maker mapping.
Create value propositions and outreach messages tailored to prospects’ business issues, language-access needs, priorities, and buying processes.
Qualify and prioritize opportunities based on business fit, customer value, timing, decision-maker access, and likelihood to close.
Maintain accurate activity levels, opportunity stages, next steps, expected close dates, and pipeline coverage.
Maintain complete and timely Salesforce records for accounts, contacts, activities, opportunities, stages, next steps, proposals, closed business, and follow-up commitments.
Provide portfolio, pipeline, activity, and forecast updates to sales leadership and identify changes that may affect revenue or new-business objectives.
Use customer, sales, and pipeline data to prioritize actions, assess risk, and improve account and opportunity plans.
Collaborate with Sales, Marketing, Customer Service, Operations, Information Technology, Finance, Contract Administration, and other teams to progress opportunities and support customers.
Follow company policies, business ethics requirements, confidentiality and information-security controls, and approved sales and contracting processes.
Support the Quality Management System to continually improve processes, procedures, and services and increase efficiency, productivity, effectiveness, and customer satisfaction.
Perform other duties as needed or assigned to support the company and its global mission.