PC Case Manager

Catholic Charities Diocese•San Diego, CA

About The Position

The PC Case Manager provides case management, intake, assessment, referral, and resettlement services to primary refugees and other ORR-eligible clients enrolled in the Preferred Communities Program for Initial Resettlement (PC-PIR) and Preferred Communities Intensive Case Management (PC-ICM) programs. The Case Manager works directly with clients during their first 90 days in the United States to implement individualized resettlement service plans, address immediate needs, coordinate referrals, and connect clients with community resources. The role supports clients in achieving self-sufficiency, overcoming barriers to integration, and accessing ongoing PC-ICM services when additional support is needed. The position includes pre-arrival preparations, airport reception and transportation, client orientation, assessments, home visits, follow-up, referrals, public-benefit application assistance, and coordination of interpretation and transportation. The Case Manager maintains accurate and confidential client records, completes assessments and reports by program deadlines, and prepares case files for reviews, monitoring visits, and audits. The role also includes program-related financial assistance processing and coordination with vendors, landlords, and service providers. The agency expects employees to commit to its mission, vision, and values; excellence; performance and quality improvement; measurable outcomes; and innovation. The position is full-time, 40 hours per week, with some evenings and weekends. Salary is $24–$26 per hour, depending on experience and education.

Requirements

Associate degree and/or 1–3 years of relevant social services and/or nonprofit experience.
Proficiency in the language and cultural background of one or more refugee populations served by the program.
Knowledge of community and county resources for refugee resettlement, or the ability to learn them quickly.
Ability to work independently in a safe and appropriate manner.
Problem-solving and problem-prevention skills.
Good time-management skills.
Commitment to the agency’s and program’s mission and values, including compassion, competency, accountability, social justice, and respect for others.
Bilingual ability in English and another language spoken by refugees.
Excellent verbal and written communication skills.
Ability to communicate effectively and tactfully with clients, coworkers, and others in a diverse, multicultural work environment.
Excellent interpersonal skills.
Proficiency with Microsoft Office Suite and commonly used office software.
Valid California Driver’s License and a safe driving record, demonstrated by a DMV report showing no violations or restrictions.
Must successfully pass a background check.
Tuberculin Skin Test.

Nice To Haves

Familiarity with data management software and databases for tracking client services.
CPR/First Aid Certification.

Responsibilities

Initiate and submit check requests in accordance with the PC-PIR budget and program guidelines.
Ensure financial assistance requests are accurate, timely, and compliant with CCUSA Cooperative Agreement requirements.
Ensure vendors, landlords, and service providers are paid in a timely manner.
Provide pre-arrival services, including arranging housing, household furnishings, and basic necessities; conducting housing safety inspections; and arranging initial assistance.
Welcome newly arrived refugees at the airport and provide reception, orientation, and transportation.
Coordinate and deliver resettlement services that support integration during clients’ first 90 days in the United States.
Complete intake, eligibility verification, and initial assessments, and conduct home and follow-up visits as needed.
Conduct program and community orientations for newly arrived clients.
Develop and implement individualized resettlement service plans and ensure required services are delivered within established timelines.
Educate clients about financial responsibility, budgeting, lease obligations, and independent living in the United States.
Provide ongoing case management, support, and follow-up during clients’ PC-PIR enrollment.
Coordinate and provide referrals to community resources, including health screenings, public benefits, employment programs, English classes, school enrollment, transportation, financial literacy, and other supportive services.
Assist clients with applications for public benefits, including CalFresh and Medi-Cal.
Coordinate transportation and interpretation for medical appointments, benefit appointments, school enrollment, and other essential activities.
Identify ongoing vulnerabilities or barriers to self-sufficiency and facilitate referrals or transitions to PC-ICM services when appropriate.
Maintain complete, accurate, and current electronic and hard-copy case files in accordance with agency, CCUSA, and funder requirements.
Document client contacts, services, referrals, and outcomes through timely case notes and data entry while maintaining confidentiality.
Prepare case files for internal reviews, monitoring visits, and audits in coordination with Quality Assurance and program leadership.
Complete required assessments, reports, and case closure documentation by program deadlines.
Provide transportation and interpretation services as needed.
Perform other related duties as assigned.