PC Case Manager

Jewish Family Services Of Washtenaw County•Toledo, OH

4d•Onsite

About The Position

The PC Case Manager provides intensive case management and group programming to refugee services clients under the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental Assistance grants. The role coordinates and facilitates group activities tailored to client needs and provides supervision and mentorship to organizational interns. It requires knowledge of counseling techniques and group dynamics, and collaboration with diverse clients and colleagues.

Requirements

Bachelor’s degree in Social Work (LL/LBSW) or a related field, and/or equivalent experience.
Experience in group programming.
Strong knowledge of counseling techniques and group dynamics.
Excellent interpersonal and communication skills.
Strong organizational and time-management skills.
Commitment to client confidentiality and ethical standards.
Computer competency.
Excellent written and oral communication skills.
Excellent data-management and organizational skills.

Nice To Haves

Experience supervising and mentoring interns.
Knowledge of refugee populations and/or community service experience.
Proficiency in Arabic, Spanish, Swahili, and/or Pashto.

Responsibilities

Ensure Preferred Communities program requirements are met on time.
Collaborate with the Preferred Communities Program Manager to complete and submit monthly, quarterly, and annual reports in a timely manner.
Provide intensive case management, including assessment, cultural orientation, daily client interaction, and follow-up.
Facilitate and coordinate group programming activities designed to meet clients’ needs.
Assess clients’ group-program preferences and needs, and monitor and evaluate program effectiveness, making adjustments to improve outcomes.
Assess clients and create service plans by gathering relevant history, collecting and evaluating information, and providing appropriate referrals.
Work with clients individually and/or in groups to remove barriers.
Prepare and complete required client records and reports on time in all data management systems, including computerized case notes, Apricot, and Unicentric.
Maintain professional and technical knowledge through agency programs, workshops, trainings, conferences, professional publications, and professional networks.
Connect clients with internal and external resources to meet individual goals.
Supervise and mentor interns.