PC Case Manager

Jewish Family Services Of Washtenaw County•Ann Arbor, MI

4d•Onsite

About The Position

The PC Case Manager provides intensive case management and group programming to refugee services clients under the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental Assistance grants. The role coordinates and facilitates group programming tailored to clients’ needs and includes supervising and mentoring interns. It requires knowledge of counseling techniques and group dynamics, as well as collaboration with diverse clients and colleagues.

Requirements

Bachelor’s degree in Social Work (LL/LBSW) or a related field, and/or equivalent experience.
Experience in group programming.
Strong knowledge of counseling techniques and group dynamics.
Excellent interpersonal and communication skills.
Strong organizational and time-management skills.
Commitment to maintaining client confidentiality and ethical standards.
Computer competency.
Excellent written and oral communication skills.
Excellent data-management and organizational skills.

Nice To Haves

Experience supervising and mentoring interns.
Knowledge of refugee populations and/or community service experience.
Proficiency in Arabic, Spanish, Swahili, and/or Pashto; preferred but not required.

Responsibilities

Ensure Preferred Communities program requirements are met on time.
Collaborate with the Preferred Communities Program Manager to complete and submit monthly, quarterly, and annual reports in a timely manner.
Provide intensive case management, including assessments, cultural orientation, daily client interaction, and follow-up.
Facilitate and coordinate group programming activities designed to meet clients’ needs.
Assess clients’ group-program preferences and needs, and monitor and evaluate program effectiveness, making adjustments to improve outcomes.
Assess clients and create service plans by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals.
Work with clients individually and/or in groups to remove barriers.
Prepare and complete required records and reports for assigned clients in a timely manner and maintain documentation in relevant data management systems, including computerized case notes, Apricot, and Unicentric.
Maintain professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings, and conferences; reviewing professional publications; and establishing professional networks.
Connect clients with internal and external resources to help meet their individual goals.
Supervise and mentor interns.