PC Case Manager

Catholic Charities Diocese•San Diego, CA

2d•$24 - $26

About The Position

The PC Case Manager provides case management, intake, assessment, referral, and resettlement services to primary refugees and other ORR-eligible clients enrolled in the Preferred Communities Program for Initial Resettlement (PC-PIR) and Preferred Communities Intensive Case Management (PC-ICM) programs. The Case Manager works directly with clients during their first 90 days in the United States to implement individualized resettlement service plans, address immediate needs, coordinate referrals, and connect clients to community resources. The position supports clients in achieving self-sufficiency, overcoming barriers to successful integration, and accessing ongoing PC-ICM services when additional support is needed. The role includes arranging pre-arrival housing and basic necessities, welcoming clients at the airport, providing orientation and transportation, completing assessments and home visits, coordinating referrals and benefit applications, and maintaining accurate case records and required reports. The position also includes financial assistance processing and coordination with vendors, landlords, and service providers. The employee works independently and in a diverse, multicultural environment, with some evening and weekend work. This is a full-time, 40-hour-per-week, non-exempt position reporting to the Refugee Services Program Manager. Compensation is $24–$26 per hour, depending on experience and education.

Requirements

Associate degree and/or a minimum of 1–3 years of relevant experience in social services and/or nonprofit work.
Proficiency in the language and cultural background of one or more refugee populations served by the program.
Knowledge of community and county resources and providers, or ability to learn them quickly.
Ability to work independently in a safe and appropriate manner and demonstrate problem-solving and problem-prevention skills.
Good time-management skills.
Commitment to the agency and program mission and values, including compassion, competency, accountability, social justice, and respect for others.
Bilingual in English and another language spoken by refugees.
Excellent verbal and written communication skills.
Ability to communicate effectively and tactfully with clients, co-workers, and others in a diverse, multicultural work environment.
Excellent interpersonal skills.
Proficiency with Microsoft Office Suite and commonly used office software.
Valid California Driver’s License.
Safe driving record, demonstrated by a DMV report showing no violations or restrictions.
Must successfully pass a background check.
Tuberculin Skin Test.
Must occasionally lift and/or move up to 50 pounds.
Must travel to various locations as required by the program.

Nice To Haves

Familiarity with data management software and databases used to track client services.
CPR/First Aid Certification.

Responsibilities

Initiate and submit check requests in accordance with the PC-PIR budget and program guidelines.
Submit financial assistance requests accurately and on time in compliance with CCUSA Cooperative Agreement requirements.
Ensure vendors, landlords, and service providers are paid in a timely manner.
Provide pre-arrival services, including arranging housing, household furnishings and basic necessities, conducting housing safety inspections, and arranging initial client assistance.
Welcome newly arrived refugees at the airport and provide reception, orientation, and transportation.
Coordinate and deliver resettlement services that support refugee integration during their first 90 days in the United States.
Complete client intake, eligibility verification, and initial assessments, and conduct home and follow-up visits as needed.
Provide program and community orientation to newly arrived clients.
Develop and implement individualized resettlement service plans, ensuring required services are timely and client needs are addressed.
Educate clients about financial responsibility, budgeting, lease obligations, and independent living in the United States.
Provide ongoing case management, support, and follow-up during PC-PIR enrollment.
Coordinate and provide referrals to community resources, including health screenings, public benefits, employment programs, English classes, school enrollment, transportation, financial literacy, and other supportive services.
Assist clients with applications for public benefits, including CalFresh and Medi-Cal.
Coordinate transportation and interpretation for medical and benefit appointments, school enrollment, and other essential activities.
Identify ongoing client vulnerabilities or barriers to self-sufficiency and facilitate appropriate referrals and transitions to PC-ICM services.
Maintain accurate, up-to-date electronic and paper case files in accordance with agency, CCUSA, and funder requirements.
Document client contacts, services, referrals, and outcomes through timely case notes and data entry while protecting client confidentiality.
Prepare case files for internal reviews, monitoring visits, and audits with Quality Assurance and program leadership.
Complete required assessments, reports, and case closure documentation by program deadlines.
Provide transportation and interpretation services as needed.
Perform other related duties as assigned.