Pre Service Scheduler I

Advocate Health and Hospitals Corporation•Green Bay, WI

1d•Remote

About The Position

The Pre Service Scheduler I uses a computerized central scheduling system to schedule outpatient exams accurately and courteously. The role registers patients, obtains and transcribes orders, provides exam preparation and arrival instructions, and informs customers about insurance requirements and pre-payment obligations. The scheduler uses tools and reference materials to prevent scheduling conflicts, sequence tests appropriately, and follow registration policies and payer requirements. The position is fully remote and is scheduled Monday through Friday, 9:30 a.m.–6:00 p.m. CST, with every other Saturday. Training lasts 12 to 14 weeks and is scheduled Monday through Friday, 8:00 a.m.–4:30 p.m. CST.

Requirements

High school graduate.
Typically requires 1 year of experience in health care, the insurance industry, a call center, or a customer service setting.
Ability to problem-solve in a high-profile, high-stress area, work independently, set and meet deadlines, and prioritize work.
Ability to identify and understand issues and problems, examine data, and draw logical conclusions based on available information.
General computer knowledge.
Ability to comply with remote work standards.
Ability to sit for the majority of the workday.
Ability to operate all equipment necessary to perform the job.

Responsibilities

Use the computerized central scheduling system accurately to provide timely, courteous, and proficient scheduling.
Use tools and resources to prevent scheduling conflicts and ensure proper sequencing when multiple tests are ordered.
Enter required patient registration information accurately, including demographic, insurance, and contact data, and register patients within policy time frames.
Complete the Medicare Questionnaire for all Medicare patients.
Maintain knowledge of Medicare, Medicaid, and third-party payer requirements, guidelines, and policies, insurance plans requiring pre-authorization or referral, and currently accepted insurance plans.
Provide patients and customers with accurate exam preparation and arrival instructions.
Obtain and transcribe orders for scheduled outpatient exams accurately.
Participate in department staff meetings, continuing education, mandatory in-services, safety in-services, and skill competencies.
Seek education opportunities to increase knowledge of department procedures relevant to scheduling.
Participate in group projects to help solve department issues.
Answer or appropriately refer questions from patients, visitors, and employees about Advocate Aurora Health departments and operations.
Protect the confidentiality of patient records by following HIPAA and compliance policies and guidelines.
Inform customers of insurance requirements and pre-payment financial obligations, and handle financial transactions.

Benefits

Comprehensive benefits and well-being programs
Competitive compensation
Retirement offerings, including defined contribution retirement plans with employer match
Career development programs
Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Financial wellness programs
Educational Assistance Program
Potential premium pay, incentive pay for select positions, and annual performance-based increases