Pre-sales Solutions Engineer - Canada

Heidi • Toronto, ON

2d • CA$130,000 - CA$150,000 • Hybrid

About The Position

At Heidi, the Solutions Engineer plays a critical role in unlocking and accelerating new deals and expanding Heidi's footprint with existing customers by serving as the primary technical point of contact throughout the sales cycle and expansion opportunities. You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, custom clinical and data workflows, call system integrations, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every opportunity.

Requirements

• 3–6 years of experience in customer facing technical role: Pre-sales Solutions Engineering, Sales Engineering, Technical Consulting preferably in SaaS, healthcare, or enterprise software
• Experience leading and owning technical and workflow discovery sessions
• Comfortable with ~ 25 - 50% travel for onsite customer engagements
• Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
• Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
• A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side

Nice To Haves

• Background in healthtech, startups, or regulated environments
• Hands-on familiarity with clinical workflow design or field deployment in healthcare settings

Responsibilities

• Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
• Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
• Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
• Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
• Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.

Benefits

• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Shares (equity) in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed