Solutions Engineer (Pre-Sales)

Noibu • Ottawa, ON

2d • CA$90,000 - CA$120,000 • Hybrid

About The Position

Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools. Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount. The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth. Noibu is entering a new phase of growth, and we're looking for a Solutions Engineer to help us win. You'll be embedded in the sales cycle - working directly with AEs to understand a merchant's ecommerce goals, uncover where they're leaving conversion on the table, and show them - concretely - how Noibu gives them the visibility and tools to do something about it. This isn't a demo-and-disappear role. You'll do real discovery: understand how a merchant's site is built, how their teams operate, where they're flying blind. You'll map their stack, speak credibly to their developers, and connect the technical dots between how Noibu is implemented and the business outcomes it drives. You'll also help shape the tools, content, and playbooks that make our whole SE motion sharper.

Requirements

• Demonstrated technical products to a range of audiences - from a developer validating implementation details to a VP of eCommerce making a platform decision - and held your own in both conversations
• Built or advised on technical integrations.
• Strong hands-on technical background - comfortable with JavaScript and web development, familiar with how tag managers, CDNs, and third-party scripts interact on a page, and able to read a stack trace or dig into a network request to understand what's happening
• High emotional intelligence - you read the room, build trust fast, and can handle a skeptical engineering lead and a motivated business stakeholder in the same call without losing either
• Excellent communicator - comfortable going from a technical architecture conversation with a developer to a conversion strategy conversation with a director, and knowing which register you're in without having to think about it
• Proactive and scrappy by nature - you don't wait for the perfect process to exist before moving. You figure it out, build what you need, and raise the flag when something isn't working.
• Tech-forward in how you work - you're not just comfortable with new tools, you actively seek them out. You tinker, you test, you build. If there's an AI tool that makes you sharper or faster in the role, you'll find it before anyone tells you to

Nice To Haves

• Experience in ecommerce or with ecommerce platforms like Shopify, Salesforce Commerce Cloud, Magento are a plus!
• Startup experience is a plus, and that mindset is a must

Responsibilities

• Partner with AEs on mid-market opportunities to run deep discovery across technical and commercial stakeholders - understanding a merchant's ecommerce architecture, team workflows, and where gaps in visibility are costing them conversion and development time
• Deliver compelling, tailored demos and POCs that connect Noibu's full platform to what actually matters to the merchant: conversion rate, site reliability, and revenue
• Field and resolve technical objections with authority
• Build proof-of-concepts and custom demo environments that reflect a prospect's real stack and use cases, showing how Noibu consolidates visibility across product, engineering, UX, and CX teams in one place
• Work through customer technical requirements and translate them into clear POC success criteria
• Capture structured product feedback from the field and surface it to Product and Engineering with clear use cases and merchant context
• Contribute to SE enablement - demo assets, objection-handling guides, competitive talking points, and repeatable playbooks for the deals you're seeing

Benefits

• Base salary
• Performance bonuses
• Equity
• Benefits from Day 1
• Unlimited Time Off
• Flexible Working Style
• Company-wide holiday shutdown yearly
• Monthly Company-Wide & Team-Specific Socials
• Frequent post-work Happy Hours
• Annual Holiday Party

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed