Q4 OPTOMA JOWS - GTM roles

J Patrick Associates•Fremont, CA

1d•Onsite

About The Position

The Pre-Sales Product Engineer serves as a technical product expert supporting the Sales organization throughout customer evaluations and the sales process. The role connects Product Management, Sales, customers, partners, Engineering, Marketing, and Customer Service, translating product capabilities into customer solutions. Activities include customer meetings, product demonstrations, technical evaluations, competitive discussions, solution design, and other pre-sales support. The position also provides Product Management with customer and channel-partner feedback to inform product improvements and future requirements. The role develops in-depth knowledge of the company’s products, customer applications, and competitive landscape. It supports sales opportunities from initial evaluation through technical approval and customer acceptance, contributes to product launches and sales enablement, and helps identify and resolve technical issues affecting customer evaluations or strategic opportunities. Travel of up to 40% to customer locations, partner offices, trade shows, and company events is expected.

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, or a related field.
5–7 years of experience in pre-sales engineering, product engineering, product management, solutions engineering, technical sales, or a related technical customer-facing role.
Strong technical aptitude and ability to quickly understand complex hardware and software products.
Ability to communicate technical concepts to technical and non-technical audiences.
Strong presentation and product demonstration skills.
Experience working directly with Sales organizations and customers.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to manage multiple customer opportunities and priorities simultaneously.
Strong written and verbal communication skills.
Ability to lift up to 50 lbs.
May need to provide occasional support outside standard business hours for strategic customer opportunities or events.

Nice To Haves

Experience in ProAV, professional displays, projection, interactive displays, dvLED, unified communications, or related technologies.
Experience working with AV system integrators, resellers, distributors, consultants, or enterprise customers.
Familiarity with AV-over-IP, networking, control systems, signal distribution, and commercial AV environments.
Experience conducting product demonstrations, proof-of-concept evaluations, or technical customer training.
Experience with RFP/RFQ technical responses and competitive product evaluations.
Familiarity with CRM and product management tools.

Responsibilities

Serve as the primary technical product partner to Sales during the pre-sales process.
Join customer, reseller, distributor, and system integrator meetings to identify technical requirements and recommend product solutions.
Conduct product demonstrations, technical presentations, proof-of-concept evaluations, and customer training.
Respond to technical questions, compatibility requirements, RFPs, and other pre-sales inquiries.
Explain product specifications and technologies in terms of customer benefits and business value.
Help Sales address technical objections and competitive challenges, and support strategic opportunities through technical approval and customer acceptance.
Assist with solution configuration and product selection based on customer applications and requirements.
Develop expert knowledge of the product portfolio, technologies, applications, ecosystem, specifications, capabilities, limitations, compatibility, and recommended uses.
Understand product integration with third-party hardware, software, control systems, networks, and customer infrastructure; identify potential technical or application issues before proposals are made.
Work with Product Management and Engineering to resolve complex technical questions.
Maintain knowledge of competitive products, technologies, specifications, pricing, and positioning; conduct competitive testing and benchmarking.
Create competitive battlecards, comparison guides, FAQs, technical presentations, and sales talking points; provide competitive and market intelligence to Product Management.
Support new product introductions and train Sales, Marketing, Customer Service, and channel partners on product capabilities, positioning, applications, and competitive advantages.
Support demonstrations and technical readiness for trade shows, customer events, and partner meetings; assist Product Management with samples, evaluation units, demonstrations, and launch activities.
Capture customer, reseller, and system integrator feedback; identify recurring requirements, feature requests, competitive gaps, and improvement opportunities.
Communicate market requirements and customer insights to Product Management and Engineering, distinguish individual requests from broader market opportunities, and participate in roadmap and requirements discussions when appropriate.
Assist with escalation, reproduction, and documentation of technical issues found during customer evaluations or demonstrations; coordinate resolution with Engineering, Product Management, and Customer Service.
Maintain demonstration equipment and ensure products used in customer evaluations are properly configured and current.
Travel up to 40% to customer locations, partner offices, trade shows, and company events; set up, configure, demonstrate, and troubleshoot product samples and demonstration systems.