Various Food & Beverage Roles

DRIFTWOOD HOSPITALITY MANAGEMENT•Albany, NY

8d•$11 - $17•Onsite

About The Position

Provide food and beverage service, including taking orders and delivering items, in a friendly, courteous, helpful, timely, and professional manner to achieve a high level of guest satisfaction. The position is at the Albany Marriott in Albany, New York. The hotel operates 24 hours a day, seven days a week, and operational demands may require variations in shift days, start times, and weekly hours. The role may be full-time or part-time and is listed with an AM shift. Team members are expected to maintain a neat, clean, and well-groomed appearance; follow company policies and safety procedures; and assist other restaurant personnel as needed. The employer describes its culture as empowering associates to take initiative and contribute to property success, with an integrated approach to hospitality services and client service.

Requirements

Hold a current Food Handler Card or be in the process of certification.
Hold a valid TABC license.
Know applicable state, federal, and corporate liquor regulations concerning service to minors and intoxicated guests.
Have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Know appropriate table settings and service ware.
Have basic English-language ability sufficient to understand customer inquiries and communicate simple instructions.
Be able to understand and apply written product-labeling instructions for safe use of products and processes.
Be able to remember, recite, and promote menu items.
Be able to operate beverage equipment such as a coffee maker.
Be able to transport up to 30 pounds through a crowded room continuously throughout the shift.
Be able to lift up to 30 pounds.
Be able to stand and walk constantly and frequently twist, bend, stoop, reach, talk, hear, see, and smile.

Responsibilities

Greet guests courteously and explain specials and restaurant promotions.
Check the assigned station before, during, and after shifts for proper setup and cleanliness.
Record guest orders, repeat them for accuracy, and enter them into the point-of-sale computer.
Retrieve completed orders from the kitchen, check their accuracy, and deliver them with appropriate condiments.
Follow applicable liquor regulations when serving alcoholic beverages, including restrictions concerning minors and intoxicated guests.
Replenish beverages and check with guests regarding their satisfaction.
Offer dessert items and specialty coffees when requested.
Assist bus staff by clearing and resetting tables.
Complete assigned side work, including replenishing condiments and restocking.
Perform assigned general cleaning tasks using standard hotel cleaning products and follow health standards.
Present checks promptly to guests.
Follow company policies, safety and security rules, fire-prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor or manager.
Perform related duties as requested by a supervisor or manager.
Assist other restaurant personnel when needed.