Food & Beverage Trainer

Catawba Two Kings Casino•Kings Mountain, NC

10d•Onsite

About The Position

The Food & Beverage Trainer designs, delivers, and continuously improves training programs across all Food & Beverage and Culinary operations at Catawba Two Kings Casino. The role spans fine-dining restaurants, the Sports Bar, quick-service and food hall concepts, casino floor beverage service, in-room dining, the Team Dining Room, banquet and event support, and back-of-house culinary teams. It combines curriculum development with live facilitation, floor-level coaching, and ongoing compliance management. The trainer serves as a certified ServSafe Proctor, hosting and administering ServSafe Food Handler and ServSafe Alcohol classes and examinations and maintaining related certification documentation. In partnership with outlet managers, the Director of Beverage, the Property Executive Chef, the Sommelier, and HR, the trainer ensures employees receive the product knowledge, service skills, systems training, food-safety instruction, and certifications needed for their roles. The position leads F&B and culinary onboarding, ongoing training and performance support, systems and compliance instruction, and pre-opening training. It supports mass onboarding and certification, stress tests, soft openings, and grand opening readiness, and establishes post-opening training standards and continuous-improvement practices. The role reports to the Director of Food & Beverage and performs other duties as assigned.

Requirements

Minimum 3–5 years of food and beverage or culinary experience, including at least 2 years in a training, education, or supervisory capacity in a hotel, casino, or multi-outlet restaurant environment.
Active ServSafe Proctor certification, or ability and commitment to obtain certification before starting the role.
Must hold ServSafe Food Handler and ServSafe Alcohol Certification before starting the position.
Strong working knowledge of restaurant service standards, food safety and sanitation requirements, and culinary operations best practices.
Must be able to obtain and maintain a valid Catawba Gaming License and adhere to Catawba Gaming Commission regulations, company policies, and procedures.
Ability to work flexible schedules across dayparts, including nights, weekends, and holidays, to support training coverage across all shifts.
Must be at least 21 years of age.
Strong written and verbal communication skills.
Proficiency in Microsoft Office or equivalent tools for curriculum development and documentation.
Ability to stand and walk for extended periods across multiple outlets and departments.
Ability to lift up to 50 lbs.
Must meet casino employment and background-check requirements.

Nice To Haves

Demonstrated experience developing and delivering training programs across multiple F&B and/or culinary formats, including fine dining, casual dining, bar, QSR, beverage service, and back-of-house operations.
Experience with Agilysys InfoGenesis, IGfly, Smart Bar, or comparable casino F&B systems.

Responsibilities

Design, develop, and maintain training curricula for all F&B and culinary positions and departments.
Build role-specific onboarding programs covering service standards, menu knowledge, food safety, and applicable operating systems.
Develop and maintain SOPs, reference guides, menu study tools, recipe cards, tasting notes, skills checklists, and written certification assessments.
Create and maintain a property-wide training calendar aligned with hiring, pre-opening milestones, menu rollouts, and ongoing development needs.
Partner with the Sommelier, Director of Beverage, and Property Executive Chef on beverage, casino floor service, culinary skills, food safety, and kitchen standards education.
Serve as a certified ServSafe Proctor; host, facilitate, and administer ServSafe Food Handler and ServSafe Alcohol classes and examinations.
Schedule ServSafe classes to support onboarding, pre-opening certification, and recertification requirements.
Ensure employees are ServSafe certified before deployment in assigned roles and maintain accurate certification records, exam documentation, and renewal tracking.
Stay current on ServSafe program updates, proctor requirements, and National Restaurant Association Education Foundation standards.
Lead F&B and culinary new-hire orientation and onboarding, including hands-on training, role-play, and observed skill check-outs.
Administer and document skills assessments, menu tests, food-safety evaluations, and certification completions.
Coordinate training schedules, training-shift coverage, and readiness-to-solo sign-off with outlet managers and the Property Executive Chef.
Observe operations across outlets and culinary departments and provide real-time coaching on service, food handling, menu accuracy, and guest engagement.
Identify performance gaps and develop targeted retraining programs for front-of-house and back-of-house teams.
Lead product-knowledge sessions for menu updates, seasonal features, cocktail programs, wine-list changes, and culinary techniques.
Facilitate scheduled and as-needed recertification training.
Support managers and shift leaders with coaching tools, performance documentation frameworks, and progressive-discipline guidance related to training compliance.
Train applicable employees on Agilysys InfoGenesis POS, IGfly handheld ordering, Smart Bar, FreedomPay, Hoteza, and HotSOS.
Ensure employees complete responsible alcohol-service training and food-safety certification before serving guests or handling food.
Maintain training records, certification logs, ServSafe documentation, and compliance files; partner with HR on onboarding compliance, gaming-license requirements, and pre-employment checklists.
Lead pre-opening F&B and culinary training, including mass onboarding and certification across outlets and departments.
Coordinate training timelines, classroom scheduling, ServSafe examination sessions, and trainer resources with the Director of F&B, Property Executive Chef, and outlet managers.
Support stress tests, soft openings, and grand opening readiness by ensuring employees are trained, certified, and service-ready.
Develop and maintain post-opening training standards, onboarding protocols, and continuous-improvement frameworks.
Perform other duties as assigned by the Director of Food & Beverage.