Food & Beverage - Beverage Server
About The Position
The Beverage Server provides alcoholic and non-alcoholic beverages and food to guests on the Casino floor, delivering efficient, courteous, and professional service. The position includes taking and accurately entering orders into a POS system, monitoring guest needs and order quality, and maintaining knowledge of menu items, especially mixed drinks and beer. The server safeguards company assets, balances banks, reports guest feedback to management, completes assigned side duties, and complies with gaming regulations for alcohol sales. The role may also include room service for hotel guests and other duties as directed by management. The work environment may include secondhand tobacco smoke, particularly on the casino floor. Noise is usually moderate and may occasionally be high for short periods. The position requires availability for all shifts, including weekends and holidays, based on departmental needs and special casino events. Team Members are expected to provide exceptional guest service and follow the company’s service commitments.
Requirements
- Must be at least 21 years old.
- Possess or obtain a Food Handlers Card within 30 days of employment.
- Must have an OLCC Permit at the time of hire.
- Communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
- Comply with pre-employment, random, and reasonable-suspicion alcohol and drug testing.
- Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
- Be available to work all shifts, including weekends and holidays, based on departmental needs and special casino events.
- Be able to exchange information efficiently using an earpiece on a multichannel radio.
- Be able to sit, stand, and/or walk for up to 8 hours.
- Frequently carry, reach, twist, bend, and squat.
- Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.
Responsibilities
- Provide prompt, efficient, and courteous beverage and food service to guests on the Casino floor.
- Obtain and accurately enter food and drink orders into a POS system.
- Continuously monitor guest needs and ensure the quality and accuracy of orders served.
- Maintain knowledge of menu items, especially mixed drinks and beer, and offer suggestions and support to guests.
- Safeguard company assets and balance banks accordingly.
- Report guest concerns, complaints, and suggestions to management.
- Complete assigned side duties and stock stations for the following shift.
- Comply with gaming regulations regarding alcohol sales.
- Provide exceptional service to guests and fellow Team Members.
- May provide room service to hotel guests.
- Perform other duties as directed by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
