Food & Beverage Trainer (65785)
About The Position
The Food & Beverage Trainer designs, delivers, and continuously improves training across the Food & Beverage and Culinary operation at Catawba Two Kings Casino. The position covers fine-dining restaurants, the Sports Bar, quick-service and food hall concepts, casino floor beverage service, in-room dining, the Team Dining Room, banquet and event support, and back-of-house culinary teams. A central responsibility is serving as a certified ServSafe Proctor, hosting, administering, and documenting ServSafe Food Handler and ServSafe Alcohol classes and examinations for employees property-wide. The trainer partners with outlet managers, the Director of Beverage, and the Property Executive Chef to prepare team members to deliver an exceptional guest experience. The hands-on role combines curriculum development, live facilitation, floor-level coaching, onboarding, and compliance management. It also leads pre-opening training, mass onboarding and certification, readiness for stress tests and opening events, and the development of ongoing training standards.
Requirements
- Minimum 3–5 years of food and beverage or culinary experience, including at least 2 years in a training, education, or supervisory capacity in a hotel, casino, or multi-outlet restaurant environment.
- Active ServSafe Proctor certification, or ability and commitment to obtain certification before starting the role.
- ServSafe Food Handler and ServSafe Alcohol certifications before starting the position.
- Ability to obtain and maintain a valid Catawba Gaming License.
- Adherence to Catawba Gaming Commission regulations, company policies, and procedures.
- Ability to work flexible schedules across dayparts, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office or equivalent tools for curriculum development and documentation.
- Ability to stand and walk for extended periods across multiple outlets and departments.
- Ability to lift up to 50 lbs.
- Must meet casino employment and background check requirements.
Nice To Haves
- Demonstrated experience developing and delivering training programs across multiple F&B or culinary formats, including fine dining, casual dining, bars, QSR, beverage service, and back-of-house operations.
- Experience with Agilysys InfoGenesis, IGfly, Smart Bar, or comparable casino F&B systems.
Responsibilities
- Design, develop, and maintain comprehensive training curricula for all Food & Beverage and Culinary positions and outlets.
- Build and maintain role-specific onboarding programs covering service standards, menu knowledge, food safety, and applicable operating systems.
- Develop training materials including SOPs, reference guides, menu study tools, recipe cards, tasting notes, skills checklists, and certification assessments.
- Create and maintain a property-wide training calendar aligned with hiring, pre-opening milestones, menu rollouts, and development needs.
- Partner with the Sommelier, Director of Beverage, and Property Executive Chef on beverage, casino floor service, culinary skills, food safety, and kitchen standards training.
- Serve as a certified ServSafe Proctor; host, facilitate, and administer ServSafe Food Handler and ServSafe Alcohol classes and examinations.
- Schedule ServSafe sessions around onboarding, pre-opening certification timelines, and recertification requirements; maintain certification records, exam documentation, and renewal tracking.
- Lead F&B and Culinary new-hire orientation and onboarding, ensuring team members are trained and certified before independent deployment.
- Facilitate hands-on training, role-plays, observed skill check-outs, and assessments; document readiness-to-solo sign-offs in coordination with outlet managers and the Property Executive Chef.
- Observe employees across outlets and culinary departments, providing real-time coaching and feedback on service, food handling, menu accuracy, and guest engagement.
- Identify performance gaps and deliver targeted retraining; lead product knowledge sessions and recertification training.
- Provide managers, supervisors, and shift leads with coaching tools, performance documentation frameworks, and guidance related to training compliance.
- Train applicable employees on Agilysys InfoGenesis POS, IGfly, Smart Bar, FreedomPay, Hoteza, and HotSOS.
- Ensure responsible alcohol service and food safety training and certification are completed before employees serve guests or handle food.
- Maintain training records, certification logs, ServSafe documentation, and compliance files; partner with HR on onboarding compliance, gaming license requirements, and pre-employment checklists.
- Lead pre-opening training, mass onboarding and certification, classroom scheduling, ServSafe exam sessions, and coordination of trainer resources.
- Support stress tests, soft openings, and grand opening readiness; establish post-opening training standards, onboarding protocols, and continuous improvement frameworks.
- Perform other duties as assigned by the Director of Food & Beverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
