Orchestration Works - Operations Roles

Ensemble Health Partners • Austin, TX

13d • Hybrid

About The Position

Orchestration Works is Ensemble Health Partners’ innovation division, focused on rapidly and responsibly turning emerging technology into production-ready solutions for healthcare revenue cycle operations. Innovation Operators are subject-matter experts in a specific revenue cycle domain who also understand the broader end-to-end revenue cycle. They redesign workflows, identify root causes, and work with product, engineering, and analytics teams to build and validate automation- and AI-driven solutions.

This is a hands-on role for professionals who enjoy solving complex problems and shaping healthcare operations. The work includes designing future-state workflows and operating models, building domain-specific knowledge graphs, translating expert judgment into rules and decision trees, and testing automation, machine learning, AI, and agentic models using real operational scenarios. Operators also support pilots and controlled rollouts and document operational logic and findings for reuse and scale.

The roles are based in Austin, Texas, with a hybrid schedule requiring at least three onsite days per week. Candidates may travel to Austin during the first year, but relocation to Texas is required. The posting describes multiple revenue cycle subject-matter-expert operator roles, as well as Product Manager and Technical Program Manager opportunities.

Requirements

• At least 5 years of hands-on experience in Revenue Cycle Management.
• Strong end-to-end revenue cycle knowledge.
• Proven process mapping and improvement skills.
• A data-driven problem-solving mindset.
• Comfort operating in ambiguous and fast-changing environments.
• Strong written and verbal communication skills.
• Curiosity and aptitude for automation, AI, machine learning, and emerging technologies.
• Ability to manage multiple priorities while maintaining quality.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and improve patient and client experiences.

Responsibilities

• Serve as a subject-matter expert in a revenue cycle domain while maintaining strong end-to-end revenue cycle literacy.
• Identify upstream root causes that contribute to downstream rework, friction, and revenue leakage.
• Design future-state workflows and operating models with measurable impact.
• Build and maintain domain-specific knowledge graphs covering inputs, rules, actions, and outcomes.
• Participate in design sessions and rapid innovation sprints.
• Test and validate automation, machine learning, AI, and agentic models using real operational scenarios.
• Translate expert judgment into rules, decision trees, training data, and guardrails.
• Support pilots and controlled rollouts with clear success criteria.
• Document operational logic and findings for reuse and scale.
• Explore innovative processes, including AI, to alleviate friction and improve patient and client experiences.

Benefits

• Competitive compensation and performance-based incentives.
• Relocation support for roles based in Austin, Texas.
• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development, including a relevant professional certification for each associate.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed