Pre-Sales AI Consultant

WalkMe•Raleigh, NC

174d•$200,000 - $220,000•Hybrid

About The Position

WalkMe AI is the next evolution of WalkMe’s Digital Adoption Platform, bringing AI-powered experiences to employees and helping organizations operationalize AI across their digital technology stacks. The Pre-Sales AI Consultant works with sales and presales teams across the Americas to help customers evaluate, adopt, and scale WalkMe AI. The role aligns customers’ AI strategies, architectures, and business objectives with WalkMe’s capabilities, serving as a trusted technical advisor throughout the sales cycle. This hands-on, customer-facing role leads technical discovery, AI-focused demonstrations, and proofs of concept. The consultant helps customers assess how WalkMe AI fits into broader enterprise AI initiatives and collaborates with Sales, Product, Engineering, and Support to share customer feedback and market insights. The position reports to the VP of Presales, Americas and supports customers across the region.

Requirements

At least 7–8 years of experience in SaaS, working with enterprise customers in presales, sales engineering, consulting, or solution architecture.
Strong experience with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.
An AI-first approach to work, using AI tools thoughtfully to improve speed, quality, and effectiveness while applying judgment and ownership to outputs.
Ability to interpret and clearly explain complex technical concepts to audiences with varying technical expertise, from engineers to executives.
Experience designing and delivering demonstrations and technical walkthroughs for technical and non-technical audiences.
Strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.
Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.

Responsibilities

Partner with WalkMe Account Executives and Presales teams across the Americas in a consultative role during customer evaluations of WalkMe AI.
Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.
Build, customize, and deliver product demonstrations that communicate the value of WalkMe AI.
Manage technical proofs of concept, remotely and onsite, coordinating with Engineering and Support teams when needed.
Develop technical relationships with customer stakeholders and serve as a trusted AI advisor.
Support escalations and complex technical discussions, ensuring timely resolution and clear communication.
Participate in regional field activities, including customer events, executive briefings, and internal enablement sessions.
Share structured feedback with internal teams on product gaps, market trends, and customer needs.