Pre-Owned Vehicle Sales Consultant

Phil Long Ford of Motor City•Colorado Springs, CO

2d•$37,000 - $150,000

About The Position

Phil Long Dealerships is seeking Pre-Owned Automotive Sales Associates to provide customers with a high-quality vehicle purchasing experience. Previous pre-owned automotive sales experience is preferred but not required; the dealership offers a training program. The role involves selling and delivering vehicles in line with dealership gross profit, sales volume, and customer satisfaction standards, while supporting customers through vehicle selection, purchase, delivery, and follow-up. The position also includes maintaining professional and ethical conduct, meeting sales goals, and coordinating with dealership sales, finance, and service staff.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
State sales license.
Valid driver's license.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions, define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

Previous experience as a pre-owned automotive sales professional.

Responsibilities

Sell and deliver at least the minimum number of vehicles required per month.
Prepare complete sales orders and process paperwork according to dealership policies.
Use dealership sales control and customer follow-up systems.
Attend product and sales training courses as requested by the sales manager, as well as sales meetings.
Stay current on new industry products, services, features, and accessories and explain their benefits to customers.
Maintain owner follow-up and prospect development systems to encourage repeat and referral business and support customer satisfaction.
Conduct business ethically and professionally, and maintain a professional appearance.
Approach and greet customers entering the showroom or sales lot and offer assistance or direction.
Help customers select vehicles by asking questions and listening to their responses.
Explain vehicle performance, applications, benefits, and optional equipment to prospective customers.
Offer test drives and follow dealership procedures for verifying customer identification before a test drive.
Support customer satisfaction and understand applicable federal, state, and local retail auto sales laws.
Set personal income goals consistent with dealership productivity standards and develop a plan to meet them.
Explain vehicle equity, values, and depreciation to customers.
Ensure the sales manager has an opportunity to meet each customer.
Turn all closed deals over to the finance and insurance manager with properly completed paperwork, including insurance information and trade title documentation.
Prepare sold vehicles for customer delivery and deliver them, explaining operating features, warranties, and paperwork.
Introduce customers to service department personnel and schedule their first service appointment.
Follow up on post-delivery matters, including tag/title work, outstanding commitments, and special requests.
Review and analyze work at the end of each day, week, month, and year to improve time use and planning.
Perform other tasks as assigned.