Pre-Owned Vehicle Sales Consultant

Phil Long Ford of Motor City•Colorado Springs, CO

About The Position

Phil Long Dealerships is seeking Pre-Owned Automotive Sales Associates to provide customers with a high-quality vehicle purchasing experience. Experienced pre-owned automotive sales professionals are preferred but not required; the dealership offers a training program for sales associates. The role involves selling and delivering vehicles in accordance with dealership profitability, sales volume, and customer satisfaction standards. The Sales Consultant assists customers throughout the purchasing process, from greeting and understanding their needs to explaining vehicle features, arranging test drives, completing sales paperwork, and delivering vehicles. The role also includes maintaining prospect and owner follow-up systems, coordinating with dealership departments, meeting sales goals, and keeping current on products, services, and applicable retail auto sales laws.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, correspondence, and memos, and to write simple correspondence.
Ability to communicate and present information effectively to customers, clients, employees, managers, and groups.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business publications, technical procedures, and governmental regulations.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
State sales license.
Valid driver's license.

Nice To Haves

Experience as a pre-owned automotive sales professional.
A history of providing first-class customer service.

Responsibilities

Sell and deliver a minimum number of vehicles per month in line with dealership gross profit, volume, and customer satisfaction standards.
Complete sales orders and process paperwork according to dealership policies.
Use dealership sales control and follow-up systems.
Attend product and sales training courses and sales meetings as requested.
Keep up to date on new products, services, features, accessories, and their benefits to customers.
Maintain owner follow-up and prospect development systems to encourage repeat and referral business and support customer satisfaction.
Conduct business ethically and professionally.
Approach, greet, and assist customers who enter the showroom or sales lot.
Help customers select vehicles by asking questions and listening to their responses.
Explain vehicle performance, applications, benefits, and optional equipment.
Offer test drives and follow dealership procedures for obtaining customer identification before test drives.
Maintain a high commitment to customer satisfaction and ensure the sales manager has an opportunity to meet each customer.
Understand and explain vehicle equity, values, and depreciation to customers.
Transfer all closed deals and properly completed paperwork to the finance and insurance manager.
Prepare sold vehicles for delivery and explain vehicle operating features, warranty, and paperwork to customers.
Introduce customers to service department personnel and schedule the first service appointment.
Follow up on post-delivery items, tag and title work, outstanding commitments, and special requests.
Review work and sales results regularly to improve time management and planning.
Maintain a professional appearance.
Perform other tasks as assigned.