Pre-Registration Representative Part-time

HCA Healthcare • Nashville, TN

19h • Remote

About The Position

This part-time, work-from-home position requires the employee to live and perform the duties within 60 miles of an HCA Healthcare hospital in one of the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, or VA. The Pre-Registration Call Center Representative is responsible for timely and accurate phone pre-registration and collection of patient financial responsibility. The role may also assist with other call center lines of business, such as Central Scheduling and Authorization Services, based on need.

Requirements

• High school diploma or GED preferred.
• One year of related experience preferred.
• Must live and perform the job duties within 60 miles of an HCA Healthcare hospital in one of the listed states.

Nice To Haves

• High school diploma or GED.
• One year of related experience.

Responsibilities

• Perform pre-registration at least one day before the date of service for all in-scope services.
• Review patient insurance and benefits to explain, quote, and collect estimated patient cost share.
• Contact patients by phone to confirm or obtain missing demographic information.
• Receive inbound calls to confirm or obtain missing demographic information.
• Complete the Medicare Secondary Payor Questionnaire, as applicable.
• Use appropriate escalation processes to communicate with facilities.
• Use provided guides to quote policies, answer inquiries, and direct patients appropriately and efficiently.
• Document information in the standard format on the patient record in the applicable Health Information System, such as Meditech, and in other subsidiary systems when they are not automatically updated.
• Meet or exceed performance expectations and complete work within required timeframes.
• Implement and follow system downtime procedures when necessary.
• Follow the Code of Conduct philosophy, Mission and Value Statement, and department policies, processes, and procedures.
• Perform other assigned duties, including assisting with other call center lines of business based on need.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay based on years of service, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED