pre-registration specialist
About The Position
The Pre-registration Specialist ensures accurate and timely pre-registration of patients for scheduled services. The role generates cost estimates, communicates patients’ financial obligations, secures pre-service payments or establishes payment arrangements, and verifies that demographic and insurance information is accurate. The specialist supports effective financial outcomes and a positive patient experience through clear communication and financial counseling. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence. Employees are also expected to demonstrate the core Success Factors: Instill Trust and Value Differences; Patient and Community Focus and Collaborate.
Requirements
- High school diploma or equivalent required.
- At least 2 years of experience in patient access, pre-registration, or revenue cycle operations; preferably in a healthcare setting.
- Strong understanding of healthcare finance, insurance verification, and pre-registration processes.
- Proficiency in generating cost estimates and communicating financial obligations.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with EHR systems and Microsoft Office Suite.
Nice To Haves
- Associate’s or bachelor’s degree in healthcare administration, finance, or a related field.
- Experience in patient access, pre-registration, or revenue cycle operations in a healthcare setting.
Responsibilities
- Complete pre-registration for scheduled services, obtaining and accurately entering all required information.
- Verify patient insurance coverage and eligibility before scheduled services.
- Ensure demographic and insurance information is accurate and up to date.
- Generate cost estimates based on payer contracts and patient insurance coverage.
- Communicate patients’ financial obligations, including co-pays, deductibles, and out-of-pocket costs.
- Secure pre-service payments or establish payment arrangements before the date of service.
- Provide clear and empathetic financial counseling to help patients understand their responsibilities.
- Address patient questions and concerns about financial responsibilities.
- Maintain accurate, up-to-date records of pre-registration activities in Epic and patient accounting systems.
- Comply with HIPAA, payer guidelines, and internal policies.
- Participate in audits and quality improvement initiatives as needed.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
