Pre - Registration Specialist

University of Arkansas System • Little Rock, AR

5d

About The Position

The Pre-Registration Specialist collects patient intake documents before appointments to save time and reduce paperwork. The role involves answering inbound and outbound calls and gathering patient demographic, employment, guarantor, emergency contact, and insurance information. The Specialist verifies insurance information, checks Medicaid primary care provider information, answers Medicare questionnaires, and checks out-of-network or out-of-area coverage. The position also directs out-of-network insured patients to the Office of Financial Counseling, advises in-network patients of their copays and deductibles, and provides appointment details such as time, location, and physician information. The Specialist is the network specialist for understanding patient insurance, performs all duties of the Pre-Registration Specialist level, supports patient care activities, and performs other duties as needed.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Two years of customer service or healthcare experience.
• Ability to follow oral instructions, read, and write.
• Computer and basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Nice To Haves

• Associate degree in general studies or a related field.
• One year of experience in a medical office setting.
• Basic medical terminology knowledge; medical terminology competency is expected within three months of hire.
• Registration experience.

Responsibilities

• Collect patient intake documents before appointments.
• Answer inbound and outbound calls.
• Collect patient demographic, employment, guarantor, emergency contact, and insurance information.
• Verify insurance information, check Medicaid PCP information, answer Medicare questionnaires, and check out-of-network or out-of-area coverage.
• Direct out-of-network insured patients to the Office of Financial Counseling.
• Advise in-network patients of their insurance copays and deductibles.
• Provide detailed appointment information, including time, location, and physician information.
• Support patient care activities and perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED