Pre-Registration Specialist

Fair Haven Community Health Care • New Haven, CT

5d

About The Position

Fair Haven Community Health Care is seeking a detail-oriented, compassionate, and patient-focused Pre-Registration Specialist. The role ensures patient information is accurate, complete, and ready before scheduled visits. The specialist performs timely, detailed patient registration and maintains the integrity of demographic, insurance, guarantor, and other information required for billing and reporting. The position may also provide coverage for departments within the operations portfolio, such as the front desk, as needed, including during extended leaves.

Requirements

• High school diploma or GED.
• Experience in medical billing.
• Bilingual proficiency in English and Spanish.
• Excellent interpersonal and communication skills.
• Ability to work as a member of a team to serve patients.
• Detail-oriented, with the ability to work independently.
• Willingness to work in various locations and shifts.
• Ability to operate keyboards, telephones, and other business equipment.
• Ability to use a headset and sit for extended periods.
• Ability to manage a high volume of calls each day.

Nice To Haves

• One year of experience demonstrating customer service.
• Epic experience.

Responsibilities

• Obtain and verify patient demographic and guarantor information before visits to ensure records are accurate and available for billing.
• Obtain patient insurance information and verify eligibility by phone, website, or electronic eligibility checks.
• Obtain and verify information required for reporting before visits.
• Review work queues and listings to identify patients who need pre-registration 1–7 days before their appointments.
• Contact patients by telephone to obtain needed information.
• Answer incoming phone calls promptly and provide good customer service.
• Obtain benefits information to aid in collecting payments at the time of service.
• Provide patients with accurate information about insurance requirements.
• Complete necessary questionnaires for upcoming appointments.
• Ensure appropriate steps are taken to remove patients from pre-registration status and communicate check-in needs to Patient Access.
• Provide patients with information about FHCHC services and directions to locations.
• Maintain and adhere to HIPAA privacy policies.
• Perform other assigned duties and provide coverage for operations departments, including the front desk, as necessary.

Benefits

• Major medical, dental, and vision coverage.
• Voluntary benefits, including an AFLAC plan, short-term disability, long-term disability, and life insurance.
• Paid holidays.
• Generous paid time off (PTO).
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED