Pre-Registration Representative

HCA Healthcare•Nashville, TN

19h•Remote

About The Position

The Pre-Registration Representative is responsible for timely and accurate phone pre-registration and collection of patient financial responsibility. This work-from-home position requires the employee to live and perform the job within 60 miles of an HCA Healthcare hospital in one of the listed states: Florida, Georgia, Idaho, Kansas, Kentucky, Missouri, Nevada, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Utah, or Virginia. The representative completes pre-registration at least one day before the date of service for in-scope services; reviews insurance and benefits to explain and collect estimated patient cost shares; and contacts patients by phone to confirm or obtain demographic information. The role also includes handling inbound calls, completing Medicare Secondary Payer Questionnaires when applicable, documenting information in patient records and applicable systems, and following department policies and procedures. The position may also assist with other call-center lines of business based on need.

Requirements

High school diploma or GED preferred.
One year of related experience preferred.
Must live and perform the position's duties within 60 miles of an HCA Healthcare hospital in one of the listed states.

Nice To Haves

High school diploma or GED.
One year of related experience.

Responsibilities

Complete pre-registration at least one day before the date of service for all in-scope services.
Review patient insurance and benefits to explain, quote, and collect estimated patient cost shares.
Contact patients by phone to confirm or obtain missing demographic information.
Receive inbound calls to confirm or obtain missing demographic information.
Complete Medicare Secondary Payer Questionnaires when applicable.
Use appropriate escalation processes with facilities.
Use provided guides to quote policies, answer inquiries, and direct patients.
Enter appropriate documentation in a standard format on the patient record in the applicable Health Information System and other subsidiary systems when needed.
Meet or exceed performance expectations and complete work within required timeframes.
Implement and follow system downtime procedures when necessary.
Adhere to the Code of Conduct philosophy, Mission and Value Statement, and department policies, processes, and procedures.
Perform other assigned duties, including assisting with other call-center lines of business such as Central Scheduling and Authorization Services.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.