Pre-owned reconditioning shop foreman

Hubler Chevrolet • Indianapolis, IN

3d

About The Position

The Pre-Owned Service Technician Shop Foreman is responsible for setting goals for personal service improvement with Pre-Owned Recon Technicians and monitoring progress against customer satisfaction index numbers, technician performance, and production numbers provided by the Service Manager. Customer satisfaction and personal work habits and ethics are of utmost importance. The position involves troubleshooting and servicing vehicles, supporting Recon Technicians, maintaining customer-service standards, identifying additional sales opportunities, completing paperwork, and participating in training. Compensation is flat rate with bonus potential for Recon department performance. The employer offers competitive compensation, health benefits, paid vacation, paid holidays, and a professional work environment.

Requirements

• Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
• Track record of achieving or exceeding goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Positive attitude and high-energy personality.
• Superior customer-service skills.
• Ability to read and comprehend instructions.
• Ability to exercise good judgment.
• Valid state driver's license and good driving record.
• High school diploma or equivalent.
• Technical aptitude demonstrated by ASE certification.

Nice To Haves

• Technical or trade school degree preferred.

Responsibilities

• Correctly troubleshoot customer concerns using the administrative and technical tools provided.
• Show common courtesy to all customers and act as a secondary customer greeter near the Service Drive when customers have not yet been acknowledged.
• Keep up to date with technical publications, Service Comm, and Asist terminal operations.
• Make reasonable efforts to ensure safe and honorable vehicle service is delivered as promised the first time.
• Assist other Recon Technicians in diagnosing vehicle issues and concerns.
• Address original customer concerns before moving on to additional sales.
• Inspect every vehicle for additional sales opportunities and ensure maintenance follows local-area and factory recommendations.
• Ensure vehicles are returned as clean as, or cleaner than, when they arrived.
• Participate in factory- or in-house-sponsored training programs.
• Complete paperwork correctly and attach all required shop forms to the repair order hard copy.
• Perform other duties assigned by the Service Manager, ASM, or Group Leader.
• Arrive on time, ready to work, and in a clean uniform.
• Set service-improvement goals with Pre-Owned Recon Technicians and monitor customer satisfaction, technician performance, and production results.

Benefits

• Competitive compensation with flat-rate pay and bonus potential for Recon department performance.
• Health benefits.
• Paid vacation.
• Paid holidays.
• Comprehensive training.
• Growth opportunity.
• Professional work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED