Vanderbilt Pre-College Head of Operations (Summer 2027)

Programs for Talented Youth, Vanderbilt University • Nashville, TN

6d • Onsite

About The Position

The Pre-College Head of Operations oversees all office and internal logistics of Pre-College programming and develops structured and efficient processes to ensure program success. Leading a team of program assistants, the Head of Operations manages the Vanderbilt Pre-College Summer Office which serves as the central hub for all internal and external program communication, inventory control, student medication processes and transportation scheduling. Serving as the initial point of contact for parent concerns and questions, the Head of Operations’s team will demonstrate elite customer service leading to efficient response and resolution metrics. This is a non-residential position that requires flexible weekend hours on Check-in/Check-out Days and during the weekends of program operation.

Requirements

• Possess a bachelor’s degree, be a current graduate student, or a professional.
• Have experience managing a successful and diverse team.
• Possess cultural sensitivity awareness and a commitment to diversity, equity, and inclusion.
• Have experience in a complex office setting or in a setting requiring diverse logistics implementation.
• Demonstrate exceptional maturity and character.
• Have experience communicating with parents or key stakeholders of an organization.
• Be able to successfully and positively communicate with individuals of all ages, experiences, and roles.
• Successfully pass the Vanderbilt University criminal background check and online training for working with minors.
• Agree to adhere to all duties before, during, and after the program as outlined in the staff materials.
• Must be able to traverse distances of at least one mile, including stairs, with or without accommodation.
• Must be able to lift and/or maneuver at least 40 lbs. with or without accommodation.

Nice To Haves

• Strong organizational and communication skills along with proven problem-solving abilities.
• Ability to design efficient operations and workflow strategies in a rapidly changing and fast-paced residential program.
• High maturity and ability to assist with the management of a residential community of a summer academic program for teens.
• Willingness to engage as a team player with humor, enthusiasm and a compassionate understanding of middle and high school students.
• Ability to enthusiastically adapt and pivot as needed to ensure optimal, engaging, and safe student experiences.
• Presence and availability throughout Vanderbilt Pre-College.
• Ability to work closely with other leadership team members to accomplish program goals and address problems in a timely manner.
• Thrive in a fast-paced, demanding work environment that requires continuing flexibility, a positive and caring attitude, and collaboration.

Responsibilities

• Oversees all office and internal logistics of Pre-College programming.
• Develops structured and efficient processes to ensure program success.
• Manages the Vanderbilt Pre-College Summer Office, serving as the central hub for communication, inventory, student medication, and transportation scheduling.
• Serves as the initial point of contact for parent concerns and questions, ensuring efficient response and resolution.
• Supervises and leads a vibrant Pre-College office that serves as the central hub for scheduling, record keeping, documentation of confidential information and program logistics.
• Designs and implements role specific training for Program Assistants.
• Serves as support, guide, and resource to program assistants in all aspects of their multifaceted roles.
• Exemplifies Vanderbilt Pre-College’s purpose, identifies and communicates the cornerstones of a respectful residential and academic community, and serves as a role model for all staff and students.
• Upholds and enforces all program and University rules as outlined in staff and student handbooks.
• Adheres to PTY’s policies related to confidentiality.
• Performs other related duties as assigned.

Benefits

• Making a difference through investing in the lives of gifted and high achieving young scholars.
• Working at one of the most prestigious universities in the nation.
• Building your resume with leadership experience.
• Joining a team of dedicated staff who are passionate about developing talent in gifted students.
• Competitive compensation with meals and private room (if residential) in residence hall included.
• $22.00/hr
• Eligible for the returning PTY seasonal staff incentive.
• Eligible for the Master’s Degree/ Educator or Counselor Certification incentive.

What This Job Offers

• Career Level: Mid Level