Pre Arrival Marketing Representative In House

Hilton Grand Vacations • Hilton Head Island, SC

1d • Hybrid

About The Position

The In-House Marketing Representative Pre-Arrival promotes Hilton Grand Vacations and books qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role provides customer and concierge services to guests while projecting a professional company image. It involves responding to guests, distributing approved promotional information and incentives, completing customer and tour records in CRM systems, confirming appointments, monitoring production, following gifting procedures, and coordinating with the Fulfilment Department regarding pre-gifting. The position includes in-person, onsite training and may be hybrid remote based on performance, with face-to-face work as needed.

Requirements

• Minimum of 1–2 years of phone or face-to-face marketing or sales experience in the Vacation Ownership industry, with a track record of success.
• Excellent interpersonal and guest relations skills.
• Computer proficiency and the ability to learn and efficiently operate multiple customer-service software applications.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional appearance and demeanor.
• Motivated self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.

Nice To Haves

• Coachable, quick learner, and open to feedback.

Responsibilities

• Respond to guests in a timely manner and represent HGV’s Cultural Values.
• Maintain a positive demeanor and develop professional relationships with hotel staff while following management-established protocols.
• Carry out reasonable requests from management that the team member is capable of performing.
• Distribute approved promotional information and incentives to guests who meet tour-site qualifications determined by marketing managers.
• Complete required paperwork accurately and enter a disposition in the applicable CRM tool for each customer contact and tour.
• Confirm guest appointments to help ensure they attend the presentation.
• Review production reports and notify the manager of challenges.
• Follow gifting procedures to ensure monthly costs are met.
• Maintain the established monthly Minimum Performance Standard.
• Provide information to the Fulfilment Department to help offer guests pre-gifting as a service before their tour.

Benefits

• Health benefits beginning on the first day of employment, including medical, dental, and vision coverage that encourages preventative care.
• Team member travel benefits, including deeply discounted rates at Hilton properties worldwide.
• Friends and Family discounts through the Go Hilton Team Member Travel Program.
• 401(k) plan with company matching up to 4% annually.
• Paid Time Off.
• Potential income of $75,000 or higher, uncapped and based on performance.
• Internal career mobility with a growing company.
• In-person, onsite training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed