Pre-Arrival Unit Representative

University of Mississippi Medical Center • Clinton, MS

1d • Onsite

About The Position

The Pre-Arrival Unit Representative helps ensure seamless patient care by obtaining necessary authorizations and verifying patient eligibility and insurance coverage. The role communicates with patients, insurers, internal teams, and external stakeholders; maintains confidentiality and complies with HIPAA; and contributes to process improvement.

The position is full time, hourly, and non-exempt, based at the Central Billing Office in Clinton. It is part of Rev Cycle - Patient Access PAU.

Requirements

• High school diploma or GED.
• One year of healthcare experience.
• Ability to maintain confidentiality.
• Good verbal and written communication skills.
• Ability to maintain professional standards.
• Effective organizational skills.
• Basic computer skills, including proficiency in Microsoft Word and Excel and basic data entry.

Responsibilities

• Verify patient insurance eligibility and coverage.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Use available information, including CPT and diagnosis codes, to obtain authorizations.
• Obtain approval for services scheduled by external providers.
• Pre-certify services requiring authorization in a timely and efficient manner.
• Pre-certify outpatient procedures when applicable.
• Complete Notification of Admission (NOA) promptly to notify relevant payers of patient admissions.
• Communicate with patients, insurers, and relevant parties about insurance verification and authorization.
• Provide work-progress updates and address questions from team members, leadership, and external departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED