Marketing Representative In House Pre Arrival

Hilton Grand Vacations•Myrtle Beach, SC

8h•Onsite

About The Position

As an In-House Marketing Prearrival Phone Representative, you would be responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing identified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay. You would provide customer services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in. You will be responsible for following up and providing customer service. This position is housed in Myrtle Beach, SC supporting the Miami, FL region. As an In-House Marketing Representative, you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Production Responsible for personal performance metrics. Meet or exceed expectations for marketing metrics. Ensure guests meet minimum eligibility for gifts as approved. Executes Strategy Champion Hilton quality customer care culture throughout all Marketing channels. Manage personal workloads and update reports accordingly Distribute only HGV authorized information, collateral, and materials. Maintain location operating standards. Follow gifting procedures. Support guest and concierge service Drives Execution Assist with tour or marketing related issues. Communicate guest needs to resort operations and support a positive guest experience. Confirm appointments with guests to ensure tour reservations and maximize show rate, Drive for Results Responsible for ensuring all marketing initiatives are being delivered. Create and foster and motivated team environment. Overall Must be available to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs. Carries out all reasonable requests by management. Requires intermediate Microsoft Office & Operating system knowledge.

Requirements

Intermediate Microsoft Office & Operating system knowledge.

Responsibilities

Receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing identified customers staying on property.
Making calls to assigned leads before they arrive offering customer/marketing services and inviting eligible arrivals on a qualified timeshare sales presentation during their stay.
Providing customer services to all guests projecting a professional company image.
Conducting in-room calls to owners, renters and exchanges after check-in to book them on a presentation if they were not captured at face-to-face check-in.
Following up and providing customer service.
Responsible for personal performance metrics.
Meeting or exceeding expectations for marketing metrics.
Ensuring guests meet minimum eligibility for gifts as approved.
Championing Hilton quality customer care culture throughout all Marketing channels.
Managing personal workloads and updating reports accordingly.
Distributing only HGV authorized information, collateral, and materials.
Maintaining location operating standards.
Following gifting procedures.
Supporting guest and concierge service.
Assisting with tour or marketing related issues.
Communicating guest needs to resort operations and supporting a positive guest experience.
Confirming appointments with guests to ensure tour reservations and maximize show rate.
Ensuring all marketing initiatives are being delivered.
Creating and fostering a motivated team environment.
Carrying out all reasonable requests by management.