Pre-Arrival Specialist

Marriott Vacations Worldwide•Riviera Beach, FL

2d•Onsite

About The Position

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Requirements

Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

Creates, Maintains, and updates the pre-arrival templates and Owner communications.
Coordinates with other departments to conduct routine maintenance.
Replies to all Vacation Planning emails/calls within the specified time frame.
Corresponds with guests regarding villa location and other special requests.
Communicates special requests to other departments and/or VIP amenities.
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Free on-site parking
Complimentary soft drinks
Discount at all on-site Food & Beverage outlets
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed
SPF rated shirts
Monthly team building department event (lunch, breakfast, etc.)
Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Annual participation in community service events
Paid on-the-job training